Vive(OG) screen goes grey and stops tracking when home/dashboard button is pressed.

gokitty199
Settler

Vive(OG) screen goes grey and stops tracking when home/dashboard button is pressed.

Everytime i press the home button on the vive controllers, the dashboard loads up just fine for about 2 seconds before my vive screens go solid grey and steam vr says the headset and such is not tracking. sometimes it will fix itself after about 15 seconds(after i press the button to close the dashboard while everything is grey) and sometimes i have to shut down steamvr and start over. i have done a fresh install of the vive setup software and updated my controllers and lighthouses to the latest firmware along with a pc restart, but the issue is still aparent.

Vive Staff

Re: Vive(OG) screen goes grey and stops tracking when home/dashboard button is pressed.

@gokitty199, I haven't heard anything quite like this - do you have any third party dashboards that are installed such as OpenVRAdvancedSettings? When you hit this button, does CPU or GPU usage spike (as monitored by Window's task manager)?

 

The newest SteamVR versions have some bugs relating to dashboards - it may be related to that. When you install the Vive software, it really doesn't affect the SteamVR installation. Can you try switching to the safety branch that's currently being hosted - instructions on how to roll back can be found here. This may help address the issue and have the added benefit of forcing SteamVR itself to reinstall if you switch back to the main branch. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

gokitty199
Settler

Re: Vive(OG) screen goes grey and stops tracking when home/dashboard button is pressed.

No third party software is installed. I tried rolling back and it had the same result. tried a full reinstall with the same result as well.

gokitty199
Settler

Re: Vive(OG) screen goes grey and stops tracking when home/dashboard button is pressed.

this is what steamvr looks like during the issue(i only had one controller on)
https://gyazo.com/6645f0203c6eacff8ee11ea6adb6456c
Vive Staff

Re: Vive(OG) screen goes grey and stops tracking when home/dashboard button is pressed.

@gokitty199

Are the basestations emitting tracking lasers when this occurs? If the stations are emitting scan data, you'll be able to see the faint red glow from the IR sync LEDs which you can see highlighted in this photo Lighthouse.jpg

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

gokitty199
Settler

Re: Vive(OG) screen goes grey and stops tracking when home/dashboard button is pressed.

yes they are, nothing visibly changes with the lighthouses. i did have a little change just now when testing it and it has done this once before. a few seconds after everything goes grey, my headset shows the vive dashboard and is being tracked(moves around just fine on my head), but my controller will not track when this occurs as if it half fixes itself.