Vive Base Station repair no return tracking number.

SOLVED
Celontro
Visitor

Vive Base Station repair no return tracking number.

I sent one of my base stations in for repair on the 26th of last month (June) and HTC Support recieved it on the 28th (according to the repair tracking website) and subsequently repaired it. According to the website the base station was shipped back on the 3rd of this month but it has no tracking number or status (both say N/A). Any help or is this a normal thing?

Vive Staff
Solution

Re: Vive Base Station repair no return tracking number.

@Celontro 

There's been a few issues with tickets in the past couple of weeks not showing up correctly in the tracker. Can you PM me the RMA number? I'll take a look at it.

Thank you,
-Jack S

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
kroz
Visitor

Re: Vive Base Station repair no return tracking number.

Hi, im having the exact same  issue could i PM you my RMA number aswell? 

Vive Staff

Re: Vive Base Station repair no return tracking number.

Sure. Go for it.

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F