Virtual object orientation 90 degrees off

Vive Staff

Re: Virtual object orientation 90 degrees off

@AndreMan

 

I've bumped our content ops team to bump the developer (Free Range Studios) for an update. I've also passed along your comment about wireless.


That wireless issue is unlike any I've heard to date - is the floor plane accurate in all other titles? The HMD's sensor data -> the HMD pose is completely independent of the teather method so this is very abnormal. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Vive Staff

Re: Virtual object orientation 90 degrees off

@AndreMan,

 

Heard back from the dev - they're implemented a flix and are debugging and testing it to ensure it's polished. 

 

The wireless thing will take some time to try to repro. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

AndreMan
Pioneer

Re: Virtual object orientation 90 degrees off

@VibrantNebula wrote:

That wireless issue is unlike any I've heard to date - is the floor plane accurate in all other titles? The HMD's sensor data -> the HMD pose is completely independent of the teather method so this is very abnormal. 

 

Yes, all other titles I have seem to be fine.

There is reference to this issue in the Virtual Sports discussion thread here

https://steamcommunity.com/app/588410/discussions/0/1743355067087325484/

Thanks,

Andre



 

AndreMan
Pioneer

Re: Virtual object orientation 90 degrees off

Sorry to bother you with this but the devs are not responding at all on Steam and maybe you have aline of communication with them. Can you please see if they're close to something here?

 

I had this in my subscription the first month and then bought it a month ago but haven't been able to play it since.

 

Can yuo please also ask about the wireless issue with the tennis racket? No response again on Steam so I'm wondering if it's a game or SteamVR issue or at least if they can respond in some way.

 

Thanks,

Andre

AndreMan
Pioneer

Re: Virtual object orientation 90 degrees off

@VibrantNebula 

The issue with both the table tennis racket and tennis racket is tired to the wireless adapter with this game.

I tested wired and everything is fine. When wired, the table tennis racket orientation is fine and there is also an option to change the grip but when wireless, the orientation is as described in the original post here and the option to change the grip is no longer visible.

I can only assume that the game thinks there is a tracker being used instead of a controller, although I can't find any reference to this in the binding options, it is just "unused"

Tennis racket is fine when wired as well and floats several feet above the players head when using the wireless adapter.

It would take 30 seconds for someone to reproduce this and at least offer a response.

Can you please check on this again?

Thanks,

Andre

AndreMan
Pioneer

Re: Virtual object orientation 90 degrees off

@VibrantNebula 

I realize this may not be a priority or there is difficulty in fixing it but is any response at all? It's been quite a while with no response at all.

As I mentioned before, it's at minimum tied directly to usig the wireless adapter. As per my previous post, all is fine with a wired connection. Reproduction shoudl be simply.

Please let me know if this is a lost cause so I can explain why I'm asking for a refund after waiting all this time.

Andre

Vive Staff

Re: Virtual object orientation 90 degrees off

@AndreMan

 

We'll reach out FreeRange games today and ask for an update. FreeRange games is an indie studio outside of HTC so we can't really "force" them to fix the bug and can only help facilitate their efforts. I know they were trying to update the entire project to a newer build of Unity at last word.

 

The issue actually isn't specific to wireless - I've been able to repro on wired. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

AndreMan
Pioneer

Re: Virtual object orientation 90 degrees off

@VibrantNebula 

Thanks for the reply. I'm only bothering you with this as Vive Studios is listed as the Publisher so I thought you'd have a more direct path to Free Range.

 

Interesting about the issue appearing with a wired connection. In my case, everything is fine with a wired connection. Table tennis racket is fine and tennis racket is "in hand" but as soon as I switch to a wireless connection, both are an issue. Table tennis racket is perpendicular to controler and tennis racket floats above my head.

Again, if it helps, I don't see the option to change the grip on the table tennis racket when I'm using a wired connection but I do when wired.

Thanks for the follow up.

Andre

Vive Staff

Re: Virtual object orientation 90 degrees off

@AndreMan,

 

We've definitely  been in contact with them; it's more that they're an indie studio and sometimes issues like this can take massive amounts of effort to solve because something is broken at a pretty fundamental integration level.

 

From the compositor prospective, the app doesn't see a difference between a wired and a wired HMD as OpenVR reports it identically. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

AndreMan
Pioneer

Re: Virtual object orientation 90 degrees off

@VibrantNebula 

I do understand this can take time. Just wanted to see if it was being looked at or if there were other priorities at the moment. Thanks for the follow up.

 

"From the compositor prospective, the app doesn't see a difference between a wired and a wired HMD as OpenVR reports it identically. "

 

That is strange and I understand what you are saying. I wonder what can be happening as in my case at least, wireless results in a problem every time and wired does not. The issue of the missing grip option in table tennis is strange as it's there when wired and not there when wireless but there is not reference to a tracker being used or I can't find it. I don't own / use a tracker in my case either.

 

I guess we'll see what they can come up with. I'll leave you alone for a while :)

 

Thanks,

Andre

kornflake
Settler

Re: Virtual object orientation 90 degrees off

I’m using a controller but I do have trackers now but The trackers are not used as the ping-pong racket only for my feet And waste

This used to be my 2nd favorite game but I stop playing it because until I can fix the Problem it’s not playable

Star Trek is my first most favorite game
AndreMan
Pioneer

Re: Virtual object orientation 90 degrees off

@VibrantNebula 

Still no response at all about the wireless adaptor problems. I can only assume neither the developer nor the publisher care about this problem.

The game simply does not work with the wireless adaptor and no response at all is ridiculous.

All I can do is share my experience at this point and save others the frustration.

Vive Staff

Re: Virtual object orientation 90 degrees off

@AndreMan

We ping them last week as we hadn't heard back ourselves. Free Range responded by saying that they're actively working on this bug as of last week and will dedicating additional resources towards fixing the issue.

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Stafan
Visitor

Re: Virtual object orientation 90 degrees off

I can confirm this, I have the exact same problem. Played with wire yesterday, worked fine. Today I got the wireless and have exactly the same problems as described above. Table tennis racket rotated 90 degrees, and tennis racket floating high in the air.

AndreMan
Pioneer

Re: Virtual object orientation 90 degrees off

@VibrantNebula 

Thank you for checking in at least. I have moved on for now but if it gets fixed, I'll revisit the game I guess.