Virtual object orientation 90 degrees off

NewfiBoy
Settler

Virtual object orientation 90 degrees off

In Virtual Sports the paddle and or raquet are 90 degrees off from the orientation of the vive controller. 

The Virtual Controller's orientation correctly matches the orientation and position of the real controller.
paddle orientatioin.JPG

This is a new problem.  Last time I played was about a week ago and everything was OK.  How do I fix this?

Vive Staff

Re: Virtual object orientation 90 degrees off

@NewfiBoy, this might be related to the new SteamVR update which has altered a few integrations. Try rolling back SteamVR via the instructions provided here and please post back on how it altered the behavior. 

 

I've sent a ping to the devs about this. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

NewfiBoy
Settler

Re: Virtual object orientation 90 degrees off

Followed the instructions for v1527117754 - 6/21/2018 hotfix that created a new problem when I tried using VIVE Wireless

wireless.JPGI

I guess the hotfix does not support VIVE Wireless.

 

On the original problem I also tried using the vive trackers.  That was even more screwed up.  In soccer it had one of the controllers (hand held device) as my left foot.  The right foot was OK.  Don't know what it did with what should have been the left foot.  I am a software engineer so I have to ask did they  do a formal qual on steamvr before releasing this latest version?  Or did they just release it once it compiled clean?

Vive Staff

Re: Virtual object orientation 90 degrees off

@NewfiBoy, Sorry - I didn't know you were on wireless and wouldn't have recommended that you did. I'll be sure to flag that in the future when recommending rollbacks as that's something that needs to be accounted for nowadays.  

 

We'll probably just have to wait to hear back from the developers if it's an intergration issue. 

 

Per the tracker thing; that's likely releated to this:  https://steamcommunity.com/games/250820/announcements/detail/1697186829260359619 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

NewfiBoy
Settler

Re: Virtual object orientation 90 degrees off

I have searched for the tracker management UI and cannot find it.  How do you get to it?

kornflake
Settler

Re: Virtual object orientation 90 degrees off

My game is doing the same thing

Basically it’s non-playable
Vive Staff

Re: Virtual object orientation 90 degrees off

Valve updated SteamVR today (11/27) with an external desktop UI that you can access via right clicking on the tracker icon. This allows you to swap between controller and tracker mode which may impact this behavior. 

 

DesktopUI1.JPGDesktopUI2.png

 

@kornflake, are you using a controller or a tracker? 

@NewfiBoy

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

kornflake
Settler

Re: Virtual object orientation 90 degrees off

i bought 3 trackers  but have not tried to conect yet still in the box

i did update the vive light house and the control wands

i did buy and am using the vive wireless head set apratus for my htc vive  i bought it new for 300 dollers from best buy

i did not get the vive pro  yet too expencive after just spending 6Hundred dollers 

o yes i did order vr gear lense kit to replace the crappy optics lense 60 dollers on ebay 

i know the best fix for bad optics is a new head set   but i made a choice  i cant aford to keep spending and i wanted to have body tracking  so i can play the dance games os i chose the trackers over the vive pro

 

Vive Staff

Re: Virtual object orientation 90 degrees off

@kornflake

Right - I've debugged this a bit and I think I know what's happening. I've reached out to the developer to push to get this fixed. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

kornflake
Settler

Re: Virtual object orientation 90 degrees off

the game is still unplayable 

ane word on how to fix the controler orientation for vr sports and geting the trackers to work with other games

 

 

Vive Staff

Re: Virtual object orientation 90 degrees off

@kornflake, I am talking directly with the developer to fix this. This seems to a problem hardcoded into the app. I've sent you a PM btw. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

so15963
Contributor

Re: Virtual object orientation 90 degrees off

I also have this issue. I'm using Vive trackers on SteamVR and the virtual objects of them are 90 degrees off. Previously I used v1527117754 branch (6/21 hotfix) of SteamVR to deal with this issue (it didn't happen in that branch). However, Valve removed that branch. I contacted Valve and was told there's no way to rollback to that branch. Any suggestion on how can I fix this? Thanks!

Vive Staff

Re: Virtual object orientation 90 degrees off

@so15963, have you looked at the binding UI system to verify your binding options? If the tracker is set to "in-hand" via that menu, it will rotate the object 90 deg as described. You may need to create a new role for the title you're having issues with. 

 

Are the trackers rotated 90 degrees in a generic SteamVR compositor view (i.e. without an app running?). 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Vive Staff

Re: Virtual object orientation 90 degrees off

I also want to post a general update to the issue described in the thread. We've alerted the developers of this app (Virutal Sports) about the issue and they're working on fixing this issue. No ETA on the fix - if you're a subscriber to this title and have encoutered this bug, please email store@viveport.com to alert us. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

AndreMan
Explorer

Re: Virtual object orientation 90 degrees off

Hello, has there been any progress on this ? Still have the same problem.

Using wireless with this game, my tennis racket also appears to be floating several feet above my head and thus, tennis is not playable as well.