VIVE Pro tracking out, original works fine

Vive Staff

Re: VIVE Pro tracking out, original works fine

@Bighouse, first off - you should first isolate that it's not CPU/GPU bottlenecking which can be a factor with the Pro due to additional requirements. To do so: 

  • Open your Frame Timing graph (SteamVR > Settings > Performance > “Display Frame Timing”) and look for frame timing spikes. If you see spikes, the issue is most likely related to CPU bottlenecking.

Next, it may be helpful to try other USB ports. Generally speaking, you want to find a port that's controlled by the CPU (i.e. an Intel controller) as opposed to some OEM controller (such as Asusmedia). You can also see if enabling/disabling the cameras affects the available USB bandwidth positively. 

 

Next, it may help to flip over to the SteamVR beta and install the latest firmware that's housed within the beta branch - There have been several firmware updates pushed by Valve which change the tracking behavior of 2.0 and they're specifically targeted towards inproving accuracy. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

VirtualBoy
Contributor

Re: VIVE Pro tracking out, original works fine

Can a Vive rep please chime in on why a basestation setup that results in perfectly solid tracking on the original Vive would result in horrible tracking on the upgraded Vive Pro HMD? Does the Pro use inferior tracking sensors to the original Vive? This appears to be a common problem amongst people like me who have upgraded only their HMD while keeping the rest of their original Vive setups in tact. We would appreciate some answers.
Skyren22
Contributor

Re: VIVE Pro tracking out, original works fine

I have same issue. I bought Vive pro about three months ago. It was working just fine till suddenly the tracking went terrible. Controllers flying away, grey screen flashing, stability inside the headset is going all over the place. I have tried everything to fix it but nothing works. My room still looks same, no reflective things.
This is not acceptable. Vive pro is very expensive and so many people having the same issue. HTC is acting like they don't see it. So I'm going to return it. And I'm going with different brand next time I'm gonna get VR. Thank you HTC for not giving sh*t about your customers. Vive pro = no thanks!
dtdynd
Pioneer

Re: VIVE Pro tracking out, original works fine

I think there are plenty of horror stories of people dealing with customer support (waiting many months...in two guys' case, years... for a replacements or refurbishments). I too was livid realizing that the original Vive had better tracking than the Pro.

However, I just wanted to send my appreciation to the support team ( @Synthesis @VibrantNebula and many more) that are active here on the forum. Even if not all solutions are able to be solved, you guys/girls have been the sole reason that I still have hair on my head and not pulled it all out Smiley Very Happy

So as negative and pissed off we all get when posting on issues, I think I speak for everyone when I say thank you for responding and trying to work with us to help. Much better response time and help here than with the other venues of corporate support.
Skyren22
Contributor

Re: VIVE Pro tracking out, original works fine

I found the solution!!! FIXED!

 

I had the same exact issue. The whole system looked like it is working, base stations been showing green light, steam was showing green icons BUT inside the headset my controllers been flying away from my hands, the whole tracking was terrible, it was flashing grey screen and stability was off. 

 

So the problem was one base station! Even it's showing like it is working, one of the base stations is broken and it is sending wrong data to the system and then the whole output inside headset is totally off.

 

I found out by running my vr system only on one base station through channel A. And on the station which is not broken it was working just fine, only when I turned my head completaly away it lost signal because it couldn't see all the sensors.

 

So you have to run your VR system only on one base station at the time on channel A (don't forget to do room setup after) and once you try both of them you will find out which one isn't working. Then you just need to get new base station and then your VR is FIXED!

 

I hope this solution will help everyone... maybe not but since my system was acting exactly like it is described in those messages I bealive this will FIX IT =]

Jimmy2016
New Arrival

Re: VIVE Pro tracking out, original works fine

Hi I am having the same issue everytime i turn around or move it logs me off i dont understand the problem and why it keeps greying out i have purchased 4 for the house hold and all of them seem to have this issue where as the htc vive does not have this problem

Ochi
New Arrival

Re: VIVE Pro tracking out, original works fine

I would like to add a data point to "stuff that could make your tracking go crazy", particularly regarding reflective surfaces. I recently upgraded from a Vive to a Vive Pro (with 2.0 Lighthouses). Since I already had slight problems with reflections when I originally started using the first Vive, I already expected something in that direction when I switched to the 2.0 version. What I did not expect was _what_ was actually causing the issue this time around.

 

Consider my room layout as shown below. L1 and L2 are the two lighthouses, W1-W3 are quite large windows. During normal gameplay, I regularly experienced quite severe tracking issues of the controllers and headset, sometimes with the whole room becoming slanted in one direction and only very slowly recovering.

 

tracking_issues.png

 

I was almost certain that L1 must be the culprit since it is obviously facing the windows. So I tried moving it to different locations, putting covers over the windows (W1 and W2 in particular), but to no avail. I also swapped the lighthouses and tried using only one of them at a time, but especially the depicted "problem area" would always trigger the problem even during room setup.

 

After quite some experimentation, I finally tried something that seems to have helped a lot: I rotated L2 slightly away from the windows. And guess what, I was not able to trigger the problem in room setup again. After all, it seems like the angle of the lighthouses (2.0?) is so wide that L2 must have hit W2 and/or W3 in close proximity and caused the problems. My little drawing may not even show it that well, but I would not have expected that L2 would have anything to do with the windows. But indeed, when I rotated L2 a bit further towards the windows, I was not even able to complete room setup since the floor calibration would not succeed.

 

I still have to test the new, ever so slight change in my setup during gameplay, but I'm positive that it should improve the situation. I don't know if the sensors are just more sensitive, or the angle of the new lighthouses is wider, but for me this not-so-obvious change seems to make a huge difference.

 

Now there are still enough issues left with wireless and stuff, but that's a different story. ;P

Magentheras
New Arrival

Re: VIVE Pro tracking out, original works fine

I also have this problem. Uppgraded to htc vive pro kit with The new controllers and lighthouse 2.0. But it worked horribel, so I tried to set up The system again with lighthouse 1.0 and vive pro and now it working Great.

Any ides for this result?
Vive Staff

Re: VIVE Pro tracking out, original works fine

@Magentheras, the 2.0 basestations are still under development on both the software and hardware front so there are some differences.

 

First off, have you updated the HMD's firmware at all? There was a firmware update that enhanced the sensor response on the HMD. You may need to flip over to the SteamVR beta branch for your client to see that update (but that firmware was pushed some time ago so your unit may already have it). Are you trying to use 1.0 and 2.0 tracking at the same time? The former will break the latter. Lastly, it does seem like the new ASICs in the HMD are more sensitive to environmental IR emissions (i.e. depth cameras such as the xbox kinect) as well as certain types of reflective surfaces. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Shoe
Explorer

Re: VIVE Pro tracking out, original works fine

I have 3 HMDs.

2 Old Vives and one Pro.

4 Base stations 1.x.

When using the Vive Pro it loses traking when just covering 1 sensor on the HMD.

When placing HMD on the floor it loses tracking as well. When just lift it of the floor it gets tracking.

I tried covering with one finger on one sensor and it immediately loses tracking.

I don't have anything reflective nor other RF or USB devices.

 

Somehow when just one sensor of the HMD it loses sight of the lighthouses it disconnects.

 

Putting the Lighthouses closer together doesn't hellp or getting it alligned also no positive results.

 

Very strange stuff.

 

Can it be the HMD is faulty? Should I replace this product?

noko
New Arrival

Re: VIVE Pro tracking out, original works fine

Same issue as reported for the last several months. Have not ruled out reflective surfaces yet but seriously, we need a clean room to make work? Still working through all the suggestions and things that worked for some folks.

6700K, 1080 Ti x2, 16gb 3200mhz ram

At times I can play for hours, other times it constantly goes out no matter what I seem to do, this tend to make me believe it is something other than a reflective surface since it is the same room. Original Vive was near perfect in the same room, conditions etc. So what is so different about the Vive Pro? Knowing that can help resolve the different behavior.

steph280
New Arrival

Re: VIVE Pro tracking out, original works fine

Ok I should have read this thread before doing the upgrade.

Have one of the first batch Vive, never a problem.  Last year upgraded the HMD to Pro for higher resolution, no problem either.

 

So last month I sold my complete setup of VivePro with basestation 1.0, and bought a brand new Vive Pro kit with v2.0 basestation and controllers.  installed it in same room on same pc, and experienced loss of tracking consistently.

This is a dedicated VR PC running nothing but Vive and Steam stuff.  i7-6700 16GB 1080 video card.  All drivers up to date.

 

Playing Beat Saber, one controller would lose tracking everytime about 1/2 into the round, and when tracking regains it's offset from my hand (like it's a floating shadow).  Playing Pavlov would make the ground shift, and sometime even turn the HMD to gray screen while game continues to run on regular monitor.  Playing other games would have the ground jump up to waist high.

 

It is just unusable at this point.

 

I also noticed the Vive status window tells me my basestations are too far at 5.65m instead of 5.50.  Not sure if moving them closer together would fix is, but it was never an issue before with v1.0 basestations.

 

Any other suggestions on how to fix this?