04-23-2018 02:11 PM - edited 04-23-2018 02:37 PM
Technical Specialist - San Francisco, CA; Monday-Friday
04-23-2018 10:32 PM
04-24-2018 02:32 AM
04-24-2018 11:30 AM - edited 04-24-2018 12:00 PM
04-24-2018 11:32 AM
04-24-2018 07:42 PM
There is a quick way you can find other reflective objects in your room.
04-24-2018 08:08 PM - edited 04-24-2018 08:15 PM
We sent a PM to @andrewricky for a new log file (normal one) as the normal one and first abnormal file are identical.
However, we found abnormal two file has lots of back facing hits errors from steamVR which reminds us there is a similar thread a year ago with the same errors.
There is a possibility that andrewricky has reflection issue like redditor user"eskillroy" had.
We would suggest to rule out reflective objetcs in the playroom first or switching to a different USB port.
Would it be possible if andrewricky can try VIVE Pro in another room or play space?
Thank you for your help.
04-24-2018 08:34 PM
Dear Superman III
We rechecked your log file and found out the distance between your two base stations is 6.8M. Can you confirm? For optimal tracking, please ensure the maximum distance between the two base stations is 5M.
04-24-2018 09:44 PM - edited 04-24-2018 09:47 PM
04-25-2018 06:53 AM
04-25-2018 01:12 PM
04-25-2018 04:02 PM
Just to follow up on my issue. I got my replacement Vive in, had the same issue with tracking as the previous version. I did find out the issue though, I had a Kinect working and attached to an Xbox One in the same room. I unplugged it and everything is fine now. So problem resolved, just wish I had known to try that 2 weeks ago before sending my original Vive Pro in!