VIVE Pro tracking out, original works fine

andrewricky
Settler

Re: VIVE Pro tracking out, original works fine

I have also sent my logs in like 2 weeks ago. I have not gotten anything back

Vive Staff

Re: VIVE Pro tracking out, original works fine

@odmlover, were you able to review @andrewricky's log as well? 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

andrewricky
Settler

Re: VIVE Pro tracking out, original works fine

I just got an email from them saying, "Thank you for providing your logs"

Will keep you updated

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dtdynd
Pioneer

Re: VIVE Pro tracking out, original works fine

yeah..return time.
dtdynd
Pioneer

Re: VIVE Pro tracking out, original works fine

Although opening the main menu button (to access home, steam, desktop view) sends a billion missing frames, it seems not bad when I close the menu, just playing the game. However, that required me to literally black out my windows, remove all my furniture (coffee table, and literally EVERYTHING reflective). The thing is, though, is that my regular Vive worked great, no problem...I bought the pro because it's supposed to make the VR experience more comfortable and easier to jump into (with the improved ergenomics, single connector cord, etc). Having to take all these extra steps to make the tracking (somewhat ok), though, defeats all that. I'll wait till wireless comes out...and possibly wait a bit after that even, to make sure I'm buying a product that has all the bugs worked out.
Badgerslayer7
Contributor

Re: VIVE Pro tracking out, original works fine

I’m also using steam vr beta and it also saying my system is to slow. I have a 6850k at 4.4 ghz and 1080ti. Keep getting a lot of missed frames too.
Shoe
Pioneer

Re: VIVE Pro tracking out, original works fine

I have rolled back to non beta. Performance is better and no message my system is too slow. However bad tracking is still there.
Shoe
Pioneer

Re: VIVE Pro tracking out, original works fine

I've got reply after they reviewed my log and seems something in the room is reflective but that's impossible. Only object is TV which I have covered with a sheet and still tracking issues. There is really nothing which is reflective. Very weird.
Vive Staff

Re: VIVE Pro tracking out, original works fine

Thanks Shoe,

There is a quick way you can find other reflective objects in your room.

 

https://www.youtube.com/watch?v=UGJFACuQVG8

 

After experiencing serious controller tracking issues I came up with a method for detecting reflections in the play area using a strobing headlamp. After covering the picture frame and other reflective surfaces with a sheet, my Vive controllers track perfectly.
Vive Staff

Re: VIVE Pro tracking out, original works fine

@VibrantNebula

We sent a PM to @andrewricky for a new log file (normal one) as the normal one and first abnormal file are identical.

However, we found abnormal two file has lots of back facing hits errors from steamVR which reminds us there is a similar thread a year ago with the same errors.

https://www.reddit.com/r/Vive/comments/4q0lsj/sudden_tracking_issues_with_the_headset/

 

There is a possibility that andrewricky has reflection issue like redditor user"eskillroy" had.

We would suggest to rule out reflective objetcs in the playroom first or switching to a different USB port. 

Would it be possible if andrewricky can try VIVE Pro in another room or play space? 

 

Thank you for your help.

 

 

Vive Staff

Re: VIVE Pro tracking out, original works fine

@Superman III

Dear Superman III

We rechecked your log file and found out the distance between your two base stations is 6.8M. Can you confirm? For optimal tracking, please ensure the maximum distance between the two base stations is 5M.

 

Thanks.

dtdynd
Pioneer

Re: VIVE Pro tracking out, original works fine

I think I speak for everyone when I say thanks for your help. I do think though, that being able to play this $800 upgrade shouldn't require such extreme and inconvenient solutions more than the original Vive setup :/ how is it that the cheaper original Vive is working better then this?
dtdynd
Pioneer

Re: VIVE Pro tracking out, original works fine

@odmlover Of course it's just in my case, but I noticed in my logs that my lighthouses were around 6.5m apart, but it didn't help to move them closer in my case.
Shoe
Pioneer

Re: VIVE Pro tracking out, original works fine

So any reflection can cause interference? OMG. Why is the new headset so over sensitive? I think I will return the headset. It is not worth it. Thanks anyway for trying to solve. Hope someday you will find sodtware fix for it. If not then you'velost a very loyal customer. My third HTC HMD. With all accessories. Hope the fix will come and I can buy your stuff again without having issues afterwards.
bmsimpson
Contributor

Re: VIVE Pro tracking out, original works fine

Just to follow up on my issue.  I got my replacement Vive in, had the same issue with tracking as the previous version.    I did find out the issue though, I had a Kinect working and attached to an Xbox One in the same room.  I unplugged it and everything is fine now.      So problem resolved, just wish I had known to try that 2 weeks ago before sending my original Vive Pro in!