04-07-2018 02:45 AM
Got the Vive Pro ... amazingly excited ...
One Dead Pixel ... can't take my eyes off it ...
Anyone else ?
How long to replace - send email to customer services - closed on weekends :(
Any fixes (unlikely I know, but I am daft so maybe ?)
04-07-2018 03:49 AM
My 'Pro' arrived promptly on the 5th. Still unused in its box. I'll be able to compare pixels after Monday when a DP cable arrives. Pity Mac customers were not informed in advance that new connections were used - too much to ask? I wonder why the switch from HDMI - anyone?
04-08-2018 02:59 PM
Can you post a picture of the dead pixel? On Monday, PLEASE contact our Live Chat support for the quickest resolution. Don't worry about waiting for an email reply.
04-08-2018 07:10 PM
04-08-2018 07:45 PM
Try to take a photograph with a camera of the screen and see if it shows up. Either way, if you have an issue like that on arrival, contact support Live Chat asap.
04-20-2018 09:22 AM
I've got a vertical line of dead pixels running down the center of the right eye screen. Obviously, it detracts from my enjoyment of the games, particularly Elite... it's like there's a vertical green line in space. It's been there since the moment I opened the box. I opened a ticket with support 8 days ago, but have yet to hear anything back.
Obviously this will be an RMA, but I have no word on whether they'll send me a replacement first, or if I have to go without for however long :(. I'd just like to hear *something*.
04-20-2018 09:56 AM
@Maestro_007, I sent you a PM
Technical Specialist - San Francisco, CA; Monday-Friday
05-30-2018 10:56 PM