11-17-2018 11:09 AM
We have seen and are actively looking into multiple reports of Ryzen incompatibility with Vive Wireless Adapter. Our current data shows this is occurring with a subset of Ryzen-based PCs. Our investigation will take time as we are working with multiple component manufacturers to identify the root cause.
We will update the community as we learn more.
In the near term, we are updating our specifications to show that certain Ryzen PCs have a compatibility issue.
In addition, starting, 11/19, our customer service agents will honor Ryzen-related returns from our retail partners and vive.com outside of typical return windows. Please see instructions below.
Thank you for your patience as we continue to investigate the issue.
Customer Return Process
For refund eligibility and processing please get in touch with our Customer Support team by emailing email@example.com. You will get a response with instructions and next steps within one business day. To ensure proper processing we will request the following:
Once the validation step is complete we will provide you with a shipping label with instructions to return your wireless adapter. Once the unit is confirmed received we will process the refund and notify customers of the completed process.
11-21-2018 12:17 AM - edited 11-21-2018 12:18 AM
After reinstalled my Windows, updated graphics driver (geforce driver 416.94), and installed the software in this order:
Also updated to the latest SteamVR Beta (1.1.1), I haven't had any BSOD or hard crash, which occured every 5-10 minutes before. This is only one session, need more testing.
Here's my specs:
11-21-2018 01:37 PM - edited 11-21-2018 02:09 PM
12-06-2018 09:14 AM - edited 12-06-2018 09:23 AM
Please provide more specifics or what is incompatible:
I have a Ryzen 5 2600 and MSI B450M PRO-M2
Should i be expecting problems?
12-10-2018 07:57 AM
"In the near term, we are updating our specifications to show that certain Ryzen PCs have a compatibility issue."
Has this been posted somewhere?
12-10-2018 03:54 PM
At this time we recommend a return. We do not have an ETA for resolution and we cannot promise we will be offering the return/refund exception forever.
12-13-2018 06:59 PM
Forgive me for being rude that that is absolutly unacceptable.
I built my computer SPECIFICALLY for wireless VR. I don't know what went wrong but we deserve some information.
1. Is the company actively persuing a solution, or have you given up?
2. Will you at least publish a list of the affected motherboards? This would at least allow people to build machines that avoid this conflict.
Please, any information you can give.
12-18-2018 04:01 PM
Coudn't help but notice a firmware update for the headset today. There doesn't seem to be any way to read a changelog though.
Any information you can share?
12-19-2018 08:12 AM
I would like to let you know that after having ALL of the problems listed about this (Lockups, BSODs, poor performance) I found something that fixed all my issues.
I went to www.displaylink.com and downloaded the Nov 18th reference drivers from them and installed them.
My system has been stable without any extra "BIOS" modifications since. Before it was crashing everytime I was trying to load anything.
Just wanted to give a heads up on this one. Hopefully it helps someone.
Ryzen Threadripper 1950X
ASUS STRIX X399-E Gaming (808 bios)
GTX 1080 Ti (latest 417 drivers)
64Gb RAM (4X16Gb)