Update: Compatibility issue causes BSOD/Freeze on select AMD systems

Yuriy S.
Contributor

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

An update to my earlier post. I've set up new build over the weekend.
Win 10 Home 1809 build;
Ryzen 7 2700 stock speed for now (it loads up to 30-35% only with VR and adapter. Impressive in comparison to my 95-100% load on i5 6600K system);
Gigabyte X470 aorus gaming 7 wifi F8 BIOS.
Gigabyte 1080 Ti aorus Xtreme Edition 11GB.
Changed PCIe to Gen 3 in BIOS (which doesn't matter on this MB, but still).
Placed WiGig card in the first x1 slot (closest to CPU) which is Gen 2 I believe by specs.
Installed all the software, fired up, played for a few hours. No BSOD or freezes. Just having some latency issues once in a while but that might not be related to wireless adapter itself but my network. Very nice.
Vive Staff

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

Hello everybody,

 

Thanks for taking the time to post feedback about your experiences with the hot-patch! Please feel free to continue to use this thread to share feedback with us - especially if you're still having issues after the patch is applied. 

Cheers!

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

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shadowsdabom
Settler

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

Has anyone had any luck after the update with an AMD Ryzen 1800X cpu and MSI X370 Gaming Pro Carbon motherboard?

shadowsdabom
Settler

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

So the disclaimer isn't gone from the store page, does that mean this actually didn't fix the issue completely?

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

I have the latest version; 1.20190410.0 - but it still freezes. 

My two computers and VR sets are pretty much eaqual, but one of them have Wireless Adapter. 

The one with Wireless Adapter have struggled the last weeks and it freezes regularely. The other one is perfect. 

What  can I do?

 

oldman
Explorer

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

Do you have AMD CPUs on both computers? If so, try your wireless adapter and see the result. 

Furaah
Contributor

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

Hi,

Thank you for the hotfix and for trying to fix the issues related to this product, it seems that some users issues are solved :)

 

Unfortunately it doesn't solve the issue in my case as the card is not detected by the system (Threadripper 1950X / ASrock X399M Taichi).

 

I'm having a "Not ready (101) - WiGig card not found" error message.

I already tried all PCIe slots and updated the bios to the latest version without success, I believe it's a low level issue as the card is not visible in Linux either.

 

Regards

Vive Staff

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

@Furaah 

Hi there,

So you're saying the card doesn't show up at all no matter where you slot it on the motherboard? Did it ever work before or is it new?

Thank you,
-Jack S

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
vrme
Settler

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

I have similar issue. My PCI-E card won't detect in PCI-E Gen 3.0 slot connected to my Ryzen 2700X CPU, but works fine in PCI-E Gen 2.0 slot connected to X470 chipset. Intel wireless card is not visible in device manager on Windows, and not listed by lspci on Linux when in CPU PCI-E Gen 3.0 slot. Any other device like GPU, Sound Card, USB Host controller, etc. works fine in that slot.

@Furaah  looks like in your motherboard X399M Taichi all PCI-E x16 slots are connected to CPU.

Furaah
Contributor

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

@Synthesis 

The card doesn't show up indeed, I tried all the slots of my motherboard, this is not really a new issue.

 

I was hoping that the new hotfix might solve it (I did the firmware upgrade using another computer), but it did not (it seems like the firmware upgrade was on the heaset side so it would have been unlikely ... but who knows).

 

The motherboard is working fine as far as a know, this really seem to be related to an incompatibility between the WiGiG adapter and PCI-E slots connected to the CPU.

 

@vrme 

You are correct, I have tried all the slots and tried to change the BIOS settings as well (PCI-E speed, ...) no luck so far.

If it's fixable with software,  this would likely require a new firmware for the WiGiG adapter and / or an updated BIOS.

Vive Staff

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

@Furaah 

Were you able to get the card to work on another PC? It might just be the card is dead. PCIe standards probably aren't going to change with a firmware update. Even if there was an firmware/driver incompatibility, it just should show up as an unknown device, but it would show up. The only reason I think it would simply not register is either the PCIe bus is broken on the PC (unlikely if other cards work) or the card itself is damaged and unable to interface correctly.

Thank you,
-Jack S

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
vrme
Settler

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

Recently I played a bit with BCLK on my motherboard. If BCLK is outside the 97-109 MHz range WiGig card just disappears from my system (become undetected by OS). When BCLK within that range, it works fine.

@Synthesis 

There is something wrong with PCI-E interfacing of that card.

Furaah
Contributor

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

@Synthesis 

 

"Were you able to get the card to work on another PC?"

 

Yes, that's how I upgraded the firmware with the latest fix, unfortunately this PC is far from beeing powerful enough to run VR applications. The PCI bus on the motherboard/CPU is not broken either, I'm able to use these slots with other cards, there is really some kind of incompatibility.

 

Actually I recall that initially my system even refused to POST (error code 94 IIRC) when having the WiGiG adapter inside (using the original BIOS v1.10), after upgrading the BIOS it now boots properly but the card is just not visible.

 

This seem to be a known issue, from what I could read the workaround would be to use a PCI-E slot that is not connected directly to the CPU controller, but unfortunately there is no such slot available on my motherboard model.

 

@vrme

That's very interresting, thanks for this information !

It's the first time that I hear about a potential link between the BCLK speed and this issue, maybe I'll try to tweak a bit around with it to see if this brings any improvement.

vrme
Settler

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

@Furaah 

In my experiment, WiGig card was in a chipset slot. I have tried to tweak BCLK to make WiGig appear in the CPU slot without any success.

Vive Staff

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

@vrme @Furaah 

That's very interesting. What is the model of motherboards you're using? We may be able to test this and attempt to reproduce it.

Thank you,
-Jack S

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F