Update: Compatibility issue causes BSOD/Freeze on select AMD systems

arknes
Contributor

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

Has this fixed the problem with BSOD/Freeze ? I just ordered a I9 9900k build and then I read this, had used this on a ryzen 2700x and GIGABYTE X470 AORUS Gaming 7 was not working so well a few days ago.

arknes
Contributor

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

well seems to be working right now with 8hrs of play.

MikeMousse
Visitor

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

I'm planning to buy this for my Treadrpper build X399 1950x .. Does it work ?

Anyone has any experience ?

arknes
Contributor

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

Well I put 7 more hrs into night with the 2700x and still no problems knock on wood.  ... funny part is I even told myself after I get the I9 9900K they will fix it, said that like 8 days. top kek

Yuriy S.
Contributor

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

I was quite delighted to review the information on this issue from the company. There are two things that impress me the most.
One: they’ve granted extended return policy to return wireless adapter if users have the issue on their AMD Ryzen system.
Two: They’ve actively investigated the issue and given enough time ( a lot of time per some folk’s standards ) and released a hot fix.
I’ve tried running my wireless adapter on Intel i5 6600k CPU, but unfortunately it chokes the hell out of that processor, so I was thinking of an upgrade and AMD is certainly the way to go this time around. I was mostly AMD fan for many years anyways :P
I’m no longer as anxious to proceed with my planned upgrade. I’ll definitely leave another comment once I test wireless adapter on my newer PC system. Keep up the good work, HTC Vive team!
Yuriy S.
Contributor

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

very nice. I’m glad it worked out for you. I was just thinking of getting myself an upgrade as well. 2700 chip is very nice. Definitely would be my pick as well.
vrme
Settler

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

I can confirm, played a lot with wireless, not a single BSOD. I was unable to play without BSOD before fix more than 1,5-2 hours.

My PC specs: Ryzen 2700X, Asus ROG Crosshair Hero VII.

Still my system can't detect card if I put it in the second PCI-E x16 Gen 3.0 slot, works well on the top most PCI-E x1 Gen 2.0 slot.

nntpgrip
Contributor

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

This 1.20190410.0 and/or the firmware it pushed is pretty buggy on what was a fairly solid intel machine (i7 9700k, Gigabyte Aorus Z390 Ultra), if you have Intel, do not do the update as there is no reason.  Also there is no way to roll back.  Hopefully this will be fixed soon, I'm getting random grey screen, it looses contact with base stations and wands at the same time looking at steamvr.  Since the basestations are beacons and don't talk back and forth and it loses the wands at the same time, I'm guessing the "wireless USB" part of the wireless is crashing and the headset itself can't talk usb to steamvr.  Unplugging the battery and plugging it back in fixes it - but sucks to be in the middle of a beat saber song and the thing just goes grey.

 

Others are reporting i here over at reddit:

 

https://www.reddit.com/r/vive_vr/comments/bl30bv/vive_wireless_crashing_issue/

 

Can we get a update on this, a fix, or way to roll it back?

arknes
Contributor

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

I have a i9 9900k and a ryzen 2700x working with no problem on both with the update 1.20190410.0 

nntpgrip
Contributor

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

Did you also go gigabyte for the Intel? Gigabyte Z390 Aorus Ultra here. What slot do you have your WiGig card in?

I haven't had a problem until now. Other than the performance stuff early on that everyone had - which is what made me finally upgrade from my 4790k.
nntpgrip
Contributor

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

I've done a logs capture using the "wireless system info" utility that includes the last time the wireless usb drops out/grey screen with this new April update.

 

I can pm whoever needs it.

 

Key events in the event log include a couple of:

KEY_EVENT_MAUSB_USB_DEVICE_RESET_RESPONSE

Location: 282 at D:/jkp/workspace/JENKINS_WIGIG_COMP_P4/17324/WGFWDOCKVR03825/Source/WiGig/FW/ARC0/MaplePeak/DPAL/WSE/Src/WseDpalDebug.c

 

followed by several

 

KEY_EVENT_MAUSB_MISSING_SEQ_NUMBER

Location: 949 at D:/jkp/workspace/JENKINS_WIGIG_COMP_P4/17324/WGFWDOCKVR03825/Source/WiGig/FW/ARC0/MaplePeak/DPAL/WSE/Src/WseBulkOutTransfer.c

 

These events were at the time of the grey screen.

 

arknes
Contributor

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

I use a GIGABYTE Z390 AORUS PRO for the i9 9900k and a GIGABYTE X470 AORUS Gaming 7 WIFI for the ryzen 2700x use top slot for for the vive wireless adapter on both. hope this helps

Niel
Visitor

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

Mine stopped working as well on an Intel chip. same error - Vive Wireless Not ready (10000.15), Headset Not Detected.

 

Capture.JPG

Calcanuck
Settler

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

There is no "Update Now" button to click.  Hitting the Settings button (gear icon) gets you only (1) Pair new headset, (2) About.......i.....Update available, and (3) Go to support page.

oldman
Explorer

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

Have you tried move the vive wireless about page to the center of your monitor?  you will see "
Update Now" button.