Update: Compatibility issue causes BSOD/Freeze on select AMD systems

Community

Update: Compatibility issue causes BSOD/Freeze on select AMD systems

We are continuing to investigate compatibility issues with VIVE Wireless Adapter and certain computers running AMD processors.

 

BSOD/Freezing issues may be encountered when the PCIe card is installed and setup. We have partnered with Intel and AMD to develop and test a hotfix for this issue that will be deployed to the VIVE Wireless Adapter Connection Utility on April 25.

 

To ensure you have the latest 1.20190410.0 update, click on the “Update now” button in your VIVE Wireless Adapter Connection Utility. This will walk through updating the software, including the hotfix for this issue.

-SuperNikoPower
Community Manager
Available Monday - Friday
grejin3
Contributor

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

had the wireless adapter running fine on my 

GA-AB350M-Gaming 3 (rev. 1.x)  WITH RYZEN 6 1600  , latest bios and latest amd chipset drivers 

3 days no problems  ( pci-e speed set to mode 3 ) Also working fine on my Asus Rog strix B350m 
Larest drivers and bios ( only tested for 10 hours )
 
Both times I'm using the pci-e slot nearest to the cpu with no other pci-e devices except the 1080ti
Vive pro  really needs a faster chip but the 1600 overclocked to 3800 hz  was acceptable for skyrim etc

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

Before the update it just fine. There was no problem with my vive wireless app with AMD mother board. but After the update, The app cannot find any headset. I re-installed the vive wireless app but It can't find any headset,too.

I want previous version app..

System.PNG

oldman
Explorer

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems


Another user had a similar issue like you and this is how s/he fixed. 

https://community.viveport.com/t5/Technical-Support/SOLVED-Vive-Wireless-update-1-20190410-0-WiGig-c...

 
@minsunny51997 wrote:

Before the update it just fine. There was no problem with my vive wireless app with AMD mother board. but After the update, The app cannot find any headset. I re-installed the vive wireless app but It can't find any headset,too.

I want previous version app..

System.PNG


 

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

Thank you but in my case, "WiGig card not found" this message didn't appeared. It just saids "Can't find any headset."
oldman
Explorer

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

Sorry to hear that. Would you provide your log and we may be able to figure out something from the log?

 

Cheers. 


@minsunny51997 wrote:
Thank you but in my case, "WiGig card not found" this message didn't appeared. It just saids "Can't find any headset."

 

 

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

I want to give you this log but How can I give it to you? By Email?

I want to post the zip file here, but I can't add it to this post.

oldman
Explorer

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems


@minsunny51997 wrote:

I want to give you this log but How can I give it to you? By Email?

I want to post the zip file here, but I can't add it to this post.


You can share it via google drive.  

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

oldman
Explorer

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems


@minsunny51997 wrote:

https://drive.google.com/drive/folders/1lZxfygzAlUQB7ah5b0HVtlK-NLo4nQwm?usp=sharing

 

This is all log I collected. Plz help..


Hi Buddy, 

I don't see anything in your share folder. Can you confirm? 

BTW, ensure you collect VIVE wireless log -> Start menu->VIVE Wireless-> Wireless system info->select collectlog. Wait until it finishes collecting the log. 

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

https://drive.google.com/drive/folders/1lZxfygzAlUQB7ah5b0HVtlK-NLo4nQwm?usp=sharing

Is this not working? Sorry.

I collected the log by that method. and there are 2 zip file in the folder.

oldman
Explorer

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems


@minsunny51997 wrote:

https://drive.google.com/drive/folders/1lZxfygzAlUQB7ah5b0HVtlK-NLo4nQwm?usp=sharing

Is this not working? Sorry.

I collected the log by that method. and there are 2 zip file in the folder.


Thanks. So even if you uninstalled and reinstalled Vive wireless but the issue (headset can not be found) still persists right? 

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

Yes. Absolutely. Several Times.

oldman
Explorer

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

Have you tried to re-pair your headset to wireless adapter?  


@minsunny51997 wrote:

Yes. Absolutely. Several Times.


 

Re: Update: Compatibility issue causes BSOD/Freeze on select AMD systems

Of course..? Every time I tried to re-pair.