Unwanted paid subscription started - refund request to Community Manager

ngp32
Contributor

Unwanted paid subscription started - refund request to Community Manager

To Community Manager,

 

Order ID: VO-3e6b6fe341 Transaction ID: TX-7e40ffbbca Transaction Date: 08/27/2018 Payment Method: CREDITCARD Order Detail: Viveport Subscription Transaction Amount: £8.99

Please refund, I do not want to continue subscription after free 2 month period.

Vive Staff

Re: Unwanted paid subscription started - refund request to Community Manager

@ngp32
I sent you a PM.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
p_
Visitor

Re: Unwanted paid subscription started - refund request to Community Manager

I also want to request refund. What info is needed?

 

Thanks,

ngp32
Contributor

Re: Unwanted paid subscription started - refund request to Community Manager

I found a contact link on the email that came with the invoice.

I clicked the link and there was a contact form which I filled in and submitted.

Got a reply and refund about a couple of days later.

Vive Staff

Re: Unwanted paid subscription started - refund request to Community Manager

@p_

 

@CoryCheng can also help you process this request. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM