Unable to use ID or Passport to reedem Fallout 4 VR code

LaciHUN332
Contributor

Unable to use ID or Passport to reedem Fallout 4 VR code

Hi

I wanted to reedem the Fallout 4 VR code but it does not work.

I live in Germany and i am hungarian and i can not use my hungarian id. I can not use my passport either because it is hungarian and the lines do not match and it is expired. How could i verify my identity?

 

Thanks and sorry for my bad english.

 

Vive Staff

Re: Unable to use ID or Passport to reedem Fallout 4 VR code

@LaciHUN332

 

Can you explain a little further what the issue is? Were you unable to redeem your content bundle or only Fallout 4 VR? You need to redeem Fallout 4 VR in steam, not viveport.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
czs13
Contributor

Re: Unable to use ID or Passport to reedem Fallout 4 VR code

Hello,

i have the same problem. There are actually more apps which require me to fill in the ID information to be able to purchase them or even select them in my subsription. My problem also is, while living in Germany, i have a romanian ID and passport, so the passport number and the IDD are in a completely different format and therefore useless to be able to purchase/select these apps. I have to mention that i have 2 accounts (one over steam, one HTC) and both have my birthday entered, but none of them lets me past the age check, with no option to change the format of the IDD/passport number to match the romanian IDD/pass. number. What am I supposed to do to be able to select/buy those apps?

A2rael
Contributor

Re: Unable to use ID or Passport to reedem Fallout 4 VR code

I have the same issue with arizona sunshine, tried relogging to viveport, reinstall of viveport, set pin update personal data but nothing seems to help changing the location.

Vive Staff

Re: Unable to use ID or Passport to reedem Fallout 4 VR code

@A2rael

 

Can you DM me your email address associated with the account and also the code you're trying to use? We should be able to fix this.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
headgear
Pioneer

Re: Unable to use ID or Passport to reedem Fallout 4 VR code

Similar issue here trying to verify my age for checking out and then purchase viveport games.

Vive Staff

Re: Unable to use ID or Passport to reedem Fallout 4 VR code

@headgear

 

Send me your information in a PM. It's probably just a case of incorrect location.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
headgear
Pioneer

Re: Unable to use ID or Passport to reedem Fallout 4 VR code

Sent you a PM already just before your post here however still no reply :(
A2rael
Contributor

Re: Unable to use ID or Passport to reedem Fallout 4 VR code

PM sent yesterday

headgear
Pioneer

Re: Unable to use ID or Passport to reedem Fallout 4 VR code

well don't bother now:

 

[UPDATE] Our Sairento VR, Accounting+, Arizona Sunshine and The Wizards pre-sale deal is out of stock! Check back on 11/20 for Black Friday deals.

 

Very disappointed and not impressed with the viveport platform unfortunately :( Blocking some users from making purchases is not be the best buisness strategy... In this case you don't miss out on money but you did miss out on encouraging users to use your platform more ;)

A2rael
Contributor

Re: Unable to use ID or Passport to reedem Fallout 4 VR code

@Synthesis

Any update on this ? 

 

czs13
Contributor

Re: Unable to use ID or Passport to reedem Fallout 4 VR code

I am also disappointed, in fact i find it quite sad that the customer support isn't able/willing to find a solution to our problems... i am going to cancel my subscription seen that i can not get some of the apps/games because of this funny "solution" on checking your ID... and i am advising my freinds to do the same... why should we pay monthly and not be able to get the things that are advertised?

Vive Staff

Re: Unable to use ID or Passport to reedem Fallout 4 VR code

@czs13 @A2rael, I am starting a threaded support ticket with the email accounts associated with each of your email addresses. German/EU law makes it difficult to preform customer care for this specific issue on our forums (GDPR). We will certainly do our best to assist both of you. Please be sure to check your spam/filtered inboxes if you don't see the ticket in your main inbox. 

 

If you are reading this and are also experiencing issues with the German age verification process - please email store@viveport.com rather than post here so we can start a support ticket to better assist you. We are required by German law to comply with their laws on age verification for mature context. 

 

@headgear -  Also be on the lookout for a ticket from us - we certainly want to make this right. 

 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM