Unable to redeem Fallout 4 code due to Passport data format mismatch

garlickBread
Contributor

Unable to redeem Fallout 4 code due to Passport data format mismatch

Hi,

 

I just received my HTC Vive bundle (yay!) and I tried to redeem the promotional code for Fallout 4 + Tilt Brush that comes within. However, because I live in Germany, although I am not german, I am prompted to verify my identity using either a new german ID, old german ID, or a "all nationalities" passport data. Problem is, the numbers and latters on my passport do not match the data format expected by the prompt, and I am unable to redeem my code due to this. Any idea how I can verify my identity or redeem my code otherwise?

 

Thanks in advance!

Vive Staff

Re: Unable to redeem Fallout 4 code due to Passport data format mismatch

 

Hi @garlickBread,

I'm looking into this. Which country does your passport originate from? 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

garlickBread
Contributor

Re: Unable to redeem Fallout 4 code due to Passport data format mismatch

Hi there,

 

Thanks for helping out. I have a portuguese passport.

Lighthunter
Visitor

Re: Unable to redeem Fallout 4 code due to Passport data format mismatch

Hello,

 

Greetings from Germany.

I have the same problem with a Belgian Passport while living in Germany.

The format of that line in a Belgian Passport is as follows (# represents a number, $ represents a letter)

 

$$######<#BEL#######$#######<<<<<<<<<<<<<<##

 

Thanks for taking care,

Lighthunter

Highlighted
Vive Staff

Re: Unable to redeem Fallout 4 code due to Passport data format mismatch

@Lighthunter & @garlickBread

We are still looking into this as this is a verification specific to this promotion. To be on the safe side, can you PM me the email address that you're using to validate the code to help expedite the verification process? To send a PM, click on your profile avatar in the top right corner of this webpage, click on the envelope icon, and then the blue "new message" button. Thanks! We'll have this squared away asap 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Vive Staff

Re: Unable to redeem Fallout 4 code due to Passport data format mismatch

@garlickBread & @Lighthunter,

We believe we've have a solution to this issue. I've shot you both a PM; let us know if it solves your issue :) 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Re: Unable to redeem Fallout 4 code due to Passport data format mismatch

It is nice that you have found a solution..maybe sharing with the world wouldn't hurt as I believe most of the world will not have your standard passport format as I have a slovakian and it doesn't work..sorry for the sarcasm :)

Vive Staff

Re: Unable to redeem Fallout 4 code due to Passport data format mismatch

@JuliusKoronci

 

Hi there. The Fallout 4 VR promotional offer ended about half a year ago and is no longer available. This information is outdated.

Thank you,

-John C

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