Unable to receive any text messages whilst using VR

Gavin
Contributor

Unable to receive any text messages whilst using VR

I've been using the Vive for several months now and during this time i havent managed to get text message notifications working on my Iphone 7 plus. Notifications for phone calls work just fine but nothing for text messages, it's really frustrating. I'm using the latest Vive desktop software. I have checked everything logical my end including the Vive IOS app to make sure text messages are slected and still i recieve nothing.

I wondered if anyone out there has had similar issues or may have any ideas.

Highlighted
Vive Staff

Re: Unable to receive any text messages whilst using VR

@Gavin

 

Have you tried reinstalling the app and the client? That would be my first suggestion to just rule that out.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Gavin
Contributor

Re: Unable to receive any text messages whilst using VR

Hello, Yes i have tried uninstalling the entire desktop software relating to the Vive and the IOS app and reinstalled them then paired my Iphone again and still no text messages while in VR. I'm fairly savvy when it comes to the PC but it's got me stumped.

Vive Staff

Re: Unable to receive any text messages whilst using VR

@Gavin

 

So you can get phone calls, but not texts. Did it ever work before? 

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Gavin
Contributor

Re: Unable to receive any text messages whilst using VR

Yes that's right only  phone call notifications display during VR for some reaosn. I have never managed to get any text message notifications.

EHHARLEY1
Visitor

Re: Unable to receive any text messages whilst using VR

I have the same phone ans same issue.
i have an Iphone 7 Plus running IOS 11.2.6
and i receive Phone Call notifications but nothing as far as SMS, or iMessage Text Notifications.
has anyone gotten anywhere with resolving this?