[URGENT] VIVE Wireless not working on AMD Ryzen chips. Fix imminent?

ColtonAdam
Settler

[URGENT] VIVE Wireless not working on AMD Ryzen chips. Fix imminent?

     I have an AMD system, love AMD. My frustrations is in the fact that the $350 wireless headset I have waited months for does not work on AMD systems.

 

note: AMD, as well as VIVE has made statements. I will attach the VIVE statement below 

 

     Months to develop and does not even work on and AMD system. My only conclusion is your team did not even bother to test on AMD hardware). Was the team developing this wireless system NOT testing on AMD hardware? I do not understand how such a catastrophoc event could happen, unless the team working on this did not even bother to test on AMD. Was there just a general asssumtption that "since it works on Intel it MUST work on AMD, lets ship them"? That is poor judgement in my opinion.

 

     So I would like honest opinions from community members and community managers on if this issue will even BE fixed. Or I should just return it. What is the percentage you think VIVE will fix this? 70%, 30%, 0%?

 

As we know, AMD is an emerging market in the field of gaming. We have never seeen AMD at such a competitive race against intel since (who knows how long ago). So I think VIVE should do something about this. 

 

Thanks for the feedback, 

Colin

 

HERE is the official statement from VIVE regarding this issue. Very vague, very short. Tells me that it won't be fixed. Hopefully poeple can shed me some more light on this.

Highlighted
Phurman
Contributor

Re: [URGENT] VIVE Wireless not working on AMD Ryzen chips. Fix imminent?

VIVE.JPGRead this - requirements

ColtonAdam
Settler

Re: [URGENT] VIVE Wireless not working on AMD Ryzen chips. Fix imminent?

Are you not aware of anything I said in what I wrote?... You obviously spent 0 time reading it. So I would like to point you to the most important part: https://blog.vive.com/us/2018/11/16/update-vive-wireless-adapter-ryzen-chipsets/

SiniStarR
Visitor

Re: [URGENT] VIVE Wireless not working on AMD Ryzen chips. Fix imminent?

I'm frusterated too, I just bought my Vive and the wireless adaptor last week not knowing these issues existed.

While, I'm not really ready to make accusations on what they did and did not do, I'm glad to see that there is at least some progress being made. I'm trying to be unbias here.

 

Considering the holidays, I hope it's a quick/ easy fix, but I wouldn't be suprised if there isn't anything to report in December. If they are working with board manfaturers and AMD, the process of resolving the problem may take a long time considering the amount of companies involved and internal testing required.

 

My 2 cents.

Vive Staff

Re: [URGENT] VIVE Wireless not working on AMD Ryzen chips. Fix imminent?

 

@ColtonAdam,

 

We're offering exception returns to ensure that you don't get stuck with a piece of hardware that doesn't work for you. I would encourage you to take advantage of it if it increases your current user experience as waiting for an update isn't a great place to be in and you'd always be able to revisit the hardware in the future. 

 

The community has primarily focused on this being an issue with the Ryzen CPUs itself - in reality it's an issue with Ryzen-architecture motherboards and the chipsets and architectures encapsulated within those boards. While we're certainly working to address these issues, there are many stakeholders and Vive only has direct control over our piece of the puzzle.

 

It's important to note that due to the nature of the Internet, only people who had issues tend to post about these kinds of things. Not all Ryzen-based setups are encountering these issues and due to the lunch counter nature of custom PC building - it's important to understand the immense variety of hardware combinations that a product like this may be installed against.

 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

ColtonAdam
Settler

Re: [URGENT] VIVE Wireless not working on AMD Ryzen chips. Fix imminent?

15% of the CPU market is held by AMD, not Intel. From what I have seen: all Ryzen based systems are having issues (minus a select few). I don't ask nor want a user experience right now, my questions was: will it or will it not be fixed? If you are unable to answer that then let me ask, what is the percentage you believe this will be fixed?

ColtonAdam
Settler

Re: [URGENT] VIVE Wireless not working on AMD Ryzen chips. Fix imminent?

From what I am reading and from what staff are telling me (like the one who replied to this post), they are avoiding or attempting to avoid any question I asked in my initial post. Like if it will even be fixed. Or if they think we should go through all that work to return it?

ColtonAdam
Settler

Re: [URGENT] VIVE Wireless not working on AMD Ryzen chips. Fix imminent?

15% of the CPU market is held by AMD, not Intel. From what I have seen: all Ryzen based systems are having issues (minus a select few). I don't ask nor want a user experience right now, my questions was: will it or will it not be fixed? If you are unable to answer that then let me ask, what is the percentage you believe this will be fixed?
Vive Staff

Re: [URGENT] VIVE Wireless not working on AMD Ryzen chips. Fix imminent?

@ColtonAdam
We've made our official statement on the state of the Wireless Adapter and returns are an option for affected users. We do not have any further statements about the Wireless Adapter compatibility at this time.

I would ask that you please accept the answers that we are able to provide you and not to post duplicate posts on our forums.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
ColtonAdam
Settler

Re: [URGENT] VIVE Wireless not working on AMD Ryzen chips. Fix imminent?

 I do not accept it. You still have not answered my question: will it be fixed? If you cannot answer that then what are the chances of it being fixed?

Gonzonose83
Visitor

Re: [URGENT] VIVE Wireless not working on AMD Ryzen chips. Fix imminent?

They gave you a perfectly acceptable answer, they are working with the manufacturers to resolve the issue, in the mean time you can ither wait for the fix or return the unit. just because you want an ETA doesn't mean one is going to be provided. Im sure the next step is you getting blocked from posting if you keep having a hissy fit.
Vive Staff

Re: [URGENT] VIVE Wireless not working on AMD Ryzen chips. Fix imminent?

@ColtonAdam

 

Thank you for your feedback and thoughts.  I'm not sure what kind of response you are expecting that hasn't already been addressed.  Our teams are still looking to identify root cause to design an appropriate fix.  As has been stated previously we do not have any additional info on this matter at this time, you have the option to return your item.  When updates are available they will be posted in the appropriate channels.

 

Thank you again.

 

JohnG

Jack Hammer
Builder

Re: [URGENT] VIVE Wireless not working on AMD Ryzen chips. Fix imminent?

Double post.  See below.

Jack Hammer
Builder

Re: [URGENT] VIVE Wireless not working on AMD Ryzen chips. Fix imminent?


@jagibson wrote:

@ColtonAdam

 

Thank you for your feedback and thoughts.  I'm not sure what kind of response you are expecting that hasn't already been addressed.  Our teams are still looking to identify root cause to design an appropriate fix.  As has been stated previously we do not have any additional info on this matter at this time, you have the option to return your item.  When updates are available they will be posted in the appropriate channels.

 

Thank you again.

 

JohnG



For those of us who are riding this out as long as possible and really want the adapter to work, how long can we wait on you guys before we lose the ability to return it if a fix doesn't appear?

I'm not eager to return it if there really is a fix coming, but if it gets to the point that it's never going to happen, I'd like to know.

Vive Staff

Re: [URGENT] VIVE Wireless not working on AMD Ryzen chips. Fix imminent?

@Jack Hammer

 

No time frames for refunds have been defined at this point but my recommendation is that you proceed with the return process if it is indeed not working for you.  You can always re-purchase at a later date once more information is made available around root cause or fix.  I cannot guarantee that there won't be a cutoff date for refunds. 

 

Thanks,