Trackpad Broken and Controller is out of Warrenty

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hayful59
Visitor

Trackpad Broken and Controller is out of Warrenty

Hello,

I bought my headset preowned off facebook, the headset is about a year old although the orignal owner said he pretty much never used it.

The other day i noticed the right side of the track pad no longer clicks, ive tried squeezing the controller and that works for a few minutes but nothing perminate, Ive contacted customer support but to my suprise they DONT OFFER REPAIRS, like at all. Apparently the just replace the controller flat out, I was more than happy to have it sent away at my cost. Is there any ways of getting this to work again

Thanks in advance

Vive Staff

Re: Trackpad Broken and Controller is out of Warrenty

@hayful59

 

Hi there! I can assure you that we do indeed do repairs on controllers and other Vive components. If you have a chat log or ticket number, could you please PM that to me? I'd like to take a look and see why incorrect information was relayed to you.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F