Tracking issues (Base stations) - Symptoms and Solutions
If your base stations cannot be detected or don’t work steadily, you can try the steps listed below:
Make sure the base stations are set up at the correct height (at least 6.5 feet) and angle (30-45 degrees down). Also make sure the base stations are mounted firmly without shaking when connected to power. You can find more details in Base Station Mounting Guide.
Make sure they are properly set up for sync: for optical sync, one base station should be “b”, and the other one should be “c”; for cabled sync, one should be “a”, and the other one should be “b”.
Turn off the Bluetooth function of other devices nearby.