Tracker is not tracking

nerminsh
Contributor

Tracker is not tracking

Hi,

I'm having a problem with the vive tracker that it's connected yet not tracking. I have steam vr version 1.1.4 . I tried to restart vive and do room setup and restart the computer so many times. I'm using a vive pro. Is there anything that I'm missing?

 

tracker not tracking.png

El-d
Contributor

Re: Tracker is not tracking

I'm assuming no solution Smiley Sad.

 

I am also having the same problem. Its connecting but no tracking. Version 1.2.8 Beta.

 

 

Vive Staff

Re: Tracker is not tracking

@nerminsh@El-d 

 

What roles do you have them assigned as? What does the "Manage Vive Trackers" page detail for these trackers? 

 

This post may be relevant here. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

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El-d
Contributor

Re: Tracker is not tracking

Set to Held in hand Any Hand.

 

nerminsh
Contributor

Re: Tracker is not tracking

It's tracking now. I was using old trackers with lighthouse v2. When I used v1 It's tracking now.
Vive Staff

Re: Tracker is not tracking

@nerminsh 

 

That would be the issue. Good catch!

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Vive Staff

Re: Tracker is not tracking

@El-d

 

Are you in a similar situation. Let's focus on two key questions:

  • Are you using Tracker 18 or the Original tracker and with what kind of lighthouses
  • Does the tracker properly track when you connect it to the PC via microUSB? If not, what is the behavior?
To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

El-d
Contributor

Re: Tracker is not tracking

Switched back to v1 lighthouse and now picking up.

 

Should be backward compatable really.

El-d

Vive Staff

Re: Tracker is not tracking

@El-d,

 

I'm super confused by your report. Tracker 18 (blue logo) is compatible with SteamVR 1.0 and 2.0. The only incompatible between systems is that the Original Tracker (Grey logo) is not compatible with SteamVR 2.0 tracking. You're saying "Should be backward compatable really" - Tracker 18 is certainly backwards compatible. 

 

SteamVR-Tracking-2.0.jpg

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

El-d
Contributor

Re: Tracker is not tracking

Its an original. Grey logo. My point being that v2 should be able to track v1 pucks but it doesn't . Switched back to v1 lighthouse and worked immediately.

Vive Staff

Re: Tracker is not tracking

@El-d,

 

SteamVR 2.0 bases can't talk to 1.0 devices because SteamVR 2.0 bases have eliminated optical sync and instead encode the sync information into the fan beams that the station emits. By doing so, they've eliminated the biggest restriction of Steam Tracking  1.0 which requires high intensity IR flashes.

 

By putting the sync on the beam, they've allowed arrays of more than 2 basestations. 2.0 stations will never be able to talk to 1.0 devices as they simply lack an IR led array. 1.0 stations can talk to 2.0 sensor enabled devices like Pro and Tracker 18 because the sensor chip can accept both types of signaling schema. 

 

This video describes how all of this works in high detail if you want to learn more about how Steam tracking works: https://www.youtube.com/watch?v=75ZytcYANTA

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Alan Yates] is a hacker's engineer. His job at Valve has been to help them figure out the hardware that makes virtual reality (VR) a real reality. And he invented a device that's clever enough that it really should work, but difficult enough that it wasn't straightforward how to make it work. In ...