Subscription Error

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RobotIndustries
Contributor

Subscription Error

 Just bought an anual subscription a couple of days ago and was finnaly able to test it out. When I got on the application though, It said I had not purchased any subscriptions yet. I was worried my purchese didn't go through, so I checked my banking account, and all it says is that the transaction is pending. I've been wating a couple of days now, so it should have been completed by now, but no luck. Any solution to this?

Vive Staff

Re: Subscription Error

@RobotIndustries

 

Please PM me with your account email and the order number if you have it.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

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