Steam VR causes my computer to restart

FieryOtaku
Settler

Steam VR causes my computer to restart

I bought a brand new vive but when opening steam VR my computer restarts. Help Please!

Vive Staff

Re: Steam VR causes my computer to restart

@FieryOtaku

 

Can you provide your computer specs please?

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
FieryOtaku
Settler

Re: Steam VR causes my computer to restart

750 watt Corsair modular PSU
Zotac 1080 amp
ASRock extreme 6 z97
I5 4690k OC to 4.2 using board preset
12 gb of gskill ddr3 1600 ram
Hyper 212 Evo cooler
250 crucial ssd m.2
1tb 7.2 k hard drive
500gb 7.2k hard drive
Tp wifi card
2 120 m case fans
FieryOtaku
Settler

Re: Steam VR causes my computer to restart

750 watt Corsair modular PSU
Zotac 1080 amp
ASRock extreme 6 z97
I5 4690k OC to 4.2 using board preset
12 gb of gskill ddr3 1600 ram
Hyper 212 Evo cooler
250 crucial ssd m.2
1tb 7.2 k hard drive
500gb 7.2k hard drive
Tp wifi card
2 120 m case fans
Vive Staff

Re: Steam VR causes my computer to restart

@FieryOtaku

 

Hmm... ASrock is an ASUS brand mainboard. Try disabling ASUS AI Suite and only using USB 2.0 ports.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
FieryOtaku
Settler

Re: Steam VR causes my computer to restart

Thanks
Vive Staff

Re: Steam VR causes my computer to restart

@FieryOtaku

I'm curious, do you experince restarts when using other graphic intensive games/apps? That graphics card is quite a beast and may be drawing more than the PSU can supply when combined with your other hardware. 

Another idea... sometimes windows 10 configures the GPU fan speeds to run slow after an update. Your GPU may be overheating and triggering a shutdown. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

FieryOtaku
Settler

Re: Steam VR causes my computer to restart

No I can run 4k stress tests for extended periods and play games fine
I also calculated the wattage out on coolermasters wattage calculator I seem to have fixed the restart but now my Vive says compositor can't be run error 306 and 400 when I start steam VR it says Vive is off when I try to do room setup.
Vive Staff

Re: Steam VR causes my computer to restart

@FieryOtaku

This may then be related to the USB incompatibility I previously mentioned. The only way to test that one is to actually try the hardware unfortunately :/ It seems like we've tried all of the solutions that we normally turn to when we see these errors. There may also still be some sort of configuration bug that is allowing Windows to use the wrong GPU to drive the Vive 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

felixbannister
Contributor

Re: Steam VR causes my computer to restart

My steam VR also reboots my PC, and has done since arrival. My specs are:

6GB NVIDIA GTX 1060

AMD FX-8300 Eight Core CPU (3.3GHz/8MB CACHE/AM3+)

CORSAIR 450W VS SERIES™ VS-450 POWER SUPPLY

STANDARD AMD CPU COOLER

STANDARD THERMAL PASTE FOR SUFFICIENT COOLING

ASUS® M5A97 R2.0 (DDR3, USB3.0, 6Gb/s) Motherboard

16GB Corsair DDR3 1600MHz (2 x 8GB) RAM

 

Help would be appreciated!

 

Vive Staff

Re: Steam VR causes my computer to restart

@felixbannister

 

Are you plugged into the USB 2.0 or the USB 3.0 slots on your PC?

Try swapping them.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
felixbannister
Contributor

Re: Steam VR causes my computer to restart

Thanks for the fast reply!

 

But no, I have now plugged the link box into every USB port on my PC, to no avail. It is currently plugged into a USB 2.0 port, but 3.0 wasn't any better.

Vive Staff

Re: Steam VR causes my computer to restart

Hmmm. I'd definitely do a reboot, clear out the USB drivers via SteamVR settings and set it back up through USB 2.0 ONLY.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
felixbannister
Contributor

Re: Steam VR causes my computer to restart

I tried a bunch of fixes at once, actually. I made sure I was only using USB 2.0, updated every single one of my drivers, and stopped running any other programs at the same time. Problem seems to be solved.


Thank you for your help!

Vive Staff

Re: Steam VR causes my computer to restart

@felixbannister

 

Awesome!

Glad to hear it!


-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F