Returning a game

NathanC
Contributor

Returning a game

Hello,

 

I just bought Accounting+ and I would like to return it. When I go to lookup my order it says it can't be found. Can I please just return this thing? I also reached out to Vive chat support already. Any help would be appreciated.

 

Thanks.

Vive Staff

Re: Returning a game

@NathanC

 

When you say you can't find your order, what do you mean? Where are you looking for your order? It does show up in your account, correct? Is there a reason you want to return the game?

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

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NathanC
Contributor

Re: Returning a game

I was trying to use the Returns and Cancelations page but it said it couldn't find my order. I am assuming that is hardware only? The game does show up in my library in the Viveport page. I would like to return the game because I mistakingly thought I was going to get a Steam key. I do not want to download the Viveport software. Can I please get a refund? Thank you. 

Vive Staff

Re: Returning a game

@NathanC,

Viveport is a cross platform store so it's separated out from the HW pages. Viveport order history is housed at: https://www.viveport.com/myorder.

 

In any case we're happy to look it, please shoot a PM to @CoryCheng with your request and the email address associated with your account (and if possible the order number), he'll process the request. Note that due to the weekend, it will take a little longer than normal.

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM