Researchers

Prof. Michael Page
Contributor

Researchers

I think what I have just learned via chatting with tech support, is that HTC does not have a program that supports researchers working with their products. I have just been told that the standard program of repairing broken gear under warrenty applies to professionals alike.  As a medical imaging researcher, this is un-heard of. Is there no one in new product development who supports, for example, saving lives as a priority over game playing?

Vive Staff

Re: Researchers

@Prof. Michael Page, these requests typically fall under Enterprise support which has separate support channels. Depending on your hardware platform, there are even warranties which specifically cover repair and swap out services with dedicated support. The consumer customer service route is not intended for enterprise and medical professionals. Please shoot me a private message with a description of your issue and your contact information and I'll connect to the right channels. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Prof. Michael Page
Contributor

Re: Researchers

There was some suggestion of assistance. Then nothing! -Michael Page

Vive Staff

Re: Researchers

@Prof. Michael Page I have not received a PM from you describing your situation as of this posting hence the lack of reply. I am sending you a PM with the relevant contacts on the enterprise team to reach out to. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM