Repair tracking sill not working?


Repair tracking sill not working?

Hello everyone,

I bought an HTC VIVE kit two weeks ago; had fun for a couple of days and then the Visor stopped working.

I contacted support which prompty opened a ticket for me (personal information removed) and gave me a free UPS transaction to send my Visor in repair.

According to UPS my package was delivered 25/07/2018. Since I had been told the repair service should take 5 working days plus shipping time today I tried to find my ticked ID on the repair tracking service (, but it cannot be found.


I've read of cases similar to mine, is the tracking service still not working?
Also, from the forums you get a pretty bad impression of the overall repair service. Is that 5 days something realistic or what should I expect?