03-08-2018 06:58 PM
When I open the Redeem Content menu on the Viveport desktop app it says "Loading..." and doesn't ever change. This has been going on for about a week through several reboots of my PC. I have checked my Viveport app and it does not have any available updates. I have left the Redeem Content window open and played a game of Civilization for upwards of 6 hours, only to find the window still "Loading...".
Is there any way to fix this? Is this just me, or are other people experiencing the same issue?
03-09-2018 11:33 AM
I'd check anti-virus settings and firewall. Also make sure you're running as an administrator. It sounds like it's just being blocked from reaching the server.
03-12-2018 08:42 AM
I'd also recommend re-installing the Vive desktop app. Can you go into settings and tell me what version you have? Did it ever work before?
03-18-2018 12:41 PM
I don't think it worked before. The only other things that I've redeemed were the Tilt Brush and Fallout 4 VR when I got my Vive. And maybe the first month of Viveport subscription but I don't think that had a code to redeem.
Viveport just ran an upate and it is still not working. I'm on version 1.2.0 (r17).
I haven't uninstalled and reinstalled because I can't find the Viveport Desktop on my control panel to uninstall it. What are the steps to uninstall on Windows 10?