Red Blinking LED on Vive Pro Base Station 2.0

Vive Staff

Re: Red Blinking LED on Vive Pro Base Station 2.0

@Bighouse  @PrivatePancakes  @TectalHarbor994  @chammad 

 

Just a clarification because this comes up so often:

There is only ONE option when you get a red light error on either base station version. You MUST contact Live Chat at www.vive.com/us/support/contactus and request and RMA repair. There is no user fix for this and posting here will only result in staff redirecting you towards Live Chat support at www.vive.com/us/support/contactus. That is the first, last and ONLY path to resolution.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F

Re: Red Blinking LED on Vive Pro Base Station 2.0

same here. just had a month and now one red light persist fixing. i have invest 48 hours straight plus setting up everything. these problems arising every time i feel i got it all fixed up are bec0ming a nusince ...please pm me for help

MR Cormlan
Visitor

Re: Red Blinking LED on Vive Pro Base Station 2.0

i got that problem, can you help please?

Vive Staff

Re: Red Blinking LED on Vive Pro Base Station 2.0

@MR Cormlan 

 

This question was answered two posts above yours. Please read the whole thread before posting as the resolution or answer has often already been provided.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Suheime
Visitor

Re: Red Blinking LED on Vive Pro Base Station 2.0

Hi ,

 

Im facing the same issue as well. Do you guys have a fix for this?

 

Vive Staff

Re: Red Blinking LED on Vive Pro Base Station 2.0

@Suheime

 

Mirroring what we've repeated several times in this thread, a red light on a 1.0/2.0 base-station indicates a mechanical issue that will unfortunately requires physical service. There unfortunately exists no end-user fix to these types of errors.

 

While Valve manufacturer 2.0 stations, as a reseller, Vive will books the repair RMA. You'll want to copy the S/N off the back of the unit and go to www.vive.com/support, click "contact us" in the header, and then opt to speak to a live chat agent and request a "basestation 2.0 RMA" due to the red error message. If the unit is still under warranty, the repair/swap will be covered.

 

 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

gary1001
Visitor

Re: Red Blinking LED on Vive Pro Base Station 2.0

Hi 

 

I havent used my vive pro for a month or so. I fired it up and one of the base stations has this blinking red light and i cant get it to work. Is there any guidance on how to fix this yet?

 

Thanks

 

Gary

 

sorry just seen that this is a physical issue and needs replacemnet

Vive Staff

Re: Red Blinking LED on Vive Pro Base Station 2.0

@gary1001, A blinking red light on 2.0 station indicates a mechanical issue. Copying the last 3 or 4 staff posts in this thread, the only way to fix this issue is to RMA the device by collecting the serial number off of the back of the unit and requesting an RMA via our live chat. While Valve manufacturer 2.0 stations, we book the repair as the reseller in these kinds of scenarios. 

 

To contact live chat, navigate to Vive.com/support -> contact us -> contact us. This will connect you to a live chat agent who is authorized to work within your global territory. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

vrdrom
Visitor

Re: Red Blinking LED on Vive Pro Base Station 2.0

I am an engineer, if you told the cause of the malfunction, I could fix the malfunction myself, is it really hard to describe the problem?
- I bought 5 sets from you, the last time was a problem with the wireless adapter, the support service could not help me and offered to send for replacement, and this wasted time and money, I had to fix it myself!
- Just write the reason for the malfunction!

Vive Staff

Re: Red Blinking LED on Vive Pro Base Station 2.0

@vrdrom - Base station 2.0 are highly engineered devices that require aircraft-grade precision manufacturing to achieve the narrow tolerances required to support Steamtracking. To my knowledge, I'm not aware of any cases where somebody has successfully repaired a 2.0 station outside of an authorized repair center; they're pretty specialized devices. 


Because of our warranty period, most 2.0 stations that have been resold by HTC to date are still under warranty; it's definitely best to set up an RMA when experiencing issues with a 2.0 station.  Although Valve manufacturers the stations, we book the repair as the reseller. 

 

1.0 stations had a higher reparability as there were two motors that could sorta be user serviced for some operations. Now that everything is integrated into one heavily custom spindle, it changes that repair outlook. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM