Red Blinking LED on Vive Pro Base Station 2.0

Bighouse
Builder

Red Blinking LED on Vive Pro Base Station 2.0

So, just tried to fire up this Vive Pro and my tracking was all over the place for my controllers. I took the headset off and noticed one of my base stations is blinking red. The online help for the base stations 2.0 is, basically, non-existant as all online material for base stations seems to be only for the lighthouse earlier units.

What does a blinking red LED indicator mean? It seems bad, if it's the same thing that I'm reading for version 1.0.

(For $1400, I certainly expected better performance and quality!)

 

Bighouse
Builder

Re: Red Blinking LED on Vive Pro Base Station 2.0

I'm also serving as a testing station for this Vive Pro kit. Our school just ordered four of these for use in a lab. Soon will will be placing an order for 25 kits. However, I'm starting to lose confidence in Vive's hardware if I'm having an issue this early on with the new base stations.

 

I've power-cycled the unit, still blinks red. 

I've restarted my system and Steam VR, still blinks red.

Vive Staff

Re: Red Blinking LED on Vive Pro Base Station 2.0

@Bighouse
Hi there, thanks for posting. I just sent you a PM.

Thanks!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Bighouse
Builder

Re: Red Blinking LED on Vive Pro Base Station 2.0

Thanks, John C. I've sent you an email to the email account you gave me in the PM.
Anorak
Visitor

Re: Red Blinking LED on Vive Pro Base Station 2.0

I'm having the same issue.  What was the solution?

Vive Staff

Re: Red Blinking LED on Vive Pro Base Station 2.0

@Anorak I've responded to you via PM

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

nkemler
Visitor

Re: Red Blinking LED on Vive Pro Base Station 2.0

Same problem here - brand new base station 2.0 with a blinking red light! Please help. What can we do?

Vive Staff

Re: Red Blinking LED on Vive Pro Base Station 2.0

I am sending you a PM with further instructions. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

paesce
Visitor

Re: Red Blinking LED on Vive Pro Base Station 2.0

 have the same issue, can you help me please?

blanco13
Contributor

Re: Red Blinking LED on Vive Pro Base Station 2.0

Hi, I came home yesterday at midnight to find that my younger brother was playing on my computer and with my Vive after I had told him not to since when I was there with him he was hitting walls and the ceiling too frequently.. this kid is something else. Anyways, I got home and he tells me that one of the boxes is blinking red and he googled it and said it was bad. Also said he didn't do anything. I was troubleshooting it earlier today and found on SteamVR that it was a Fault 03 as well as having the error code 10010 on the bottom right. I've disconnected the base station, updated firmware, still nothing works. I haven't tried playing anything yet with the light blinking as I read somewhere on the Vive support site (what a joke btw) says if it has a red light to stop using it immediately. I found a couple "fixes" for this issue, but they are all dated by a year or so and I don't want to break my base stations. Anyone know of a fix or a way to actually get in touch with support so I can have it repaired/replaced?

Dardray
Contributor

Re: Red Blinking LED on Vive Pro Base Station 2.0

Got the Same issue aswell It just RANDOMLY happened today... I was looking up at my base station and all of the sudden one of them is blinking red... this many people getting issue the same week ? What is going on ? :s My Vive Pro is even on Repair and has been for over a week allready and this happens out of no were ?

SCL
Visitor

Re: Red Blinking LED on Vive Pro Base Station 2.0

I have the same problem with my new base station. What can we do?

ShaneP
Contributor

Re: Red Blinking LED on Vive Pro Base Station 2.0

I too have this same issue. What is causing this? Any clues.?

Vive Staff

Re: Red Blinking LED on Vive Pro Base Station 2.0

@SCL, I've PM'ed you with additional information. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

fred2lyon
Visitor

Re: Red Blinking LED on Vive Pro Base Station 2.0

got the same issue.

please help

BR

FR