Power Cord going into headset easily comes unplugged causing screen to go black

Truffinator
Contributor

Power Cord going into headset easily comes unplugged causing screen to go black

When putting the headset on or off you have to adjust the cord on top of your head and doing so is often enough of a change to have it unplug slightly and if it isn't plugged back in fast enough I get a steam error and I have to restart my headset to get power back. How can I stop the cord from unplugging so easily? I am afraid of damaging it more with it continually losing power suddenly.

 

I still have tracking.
I get this error

The errors that come up in SteamVR are:

"SteamVR has encountered an HDCP error. Please create a SteamVR System Report for further info"
Except I have just the normal Vive not the pro.

Vive Staff

Re: Power Cord going into headset easily comes unplugged causing screen to go black

@Truffinator 

That's odd. I've never encountered that problem before. It sounds like the port is loose. Are you using the original cables or aftermarket?

Thank you,
-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Truffinator
Contributor

Re: Power Cord going into headset easily comes unplugged causing screen to go black

Original cables, original head strap.

Vive Staff

Re: Power Cord going into headset easily comes unplugged causing screen to go black

@Truffinator 

How long have you had it? If you look at the port on the top of the HMD, does it look normal?

Thank you,
-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Truffinator
Contributor

Re: Power Cord going into headset easily comes unplugged causing screen to go black

Everything looks completely normal, I have had it for a couple years maybe but very light use. Only started happening. I have only used it maybe a collective 20-30 hours in said years.  I opened the casing for the slots and everything seems correct and looks correct but the wire next to the audio wire does seem to have some slack and I can usually push it in a bit further. I assume this is the power connector. The 2 hdmi looking connectors apprear extreamely snug, as well as the head phone jack. I put the casing back on it slides and clicks into place it all looks correct but if I fiddle with the wires the headset flashes off as if the power is cut. The light goes from green to red on the outside (the status light?), the screens flash on and off if I fiddle with the cord but eventually stay off when the said error appears.

Highlighted
Vive Staff

Re: Power Cord going into headset easily comes unplugged causing screen to go black

@Truffinator

 

If you're looking at the top of the HMD and the lenses are facing you, the order should be the following: 

Headphone -> Power -> USB -> HMDI -> USB Peripherals (unused by default)

 

It sorta sounds like there's a short/break in the very last few inches of the run. Have you attempted to fully remove the cables to re-seat them? There's a possibility of the jacks on the HMD being damaged but that's super uncommon - the cable itself is more likely to get damaged as it flexes and sustains forces. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM