Parts for base station.

SOLVED
takoller
Visitor

Parts for base station.

I use a base station 1.0 for my Pro. One is all you need for cockpit use. It took a bump. Now it gives an error, vibrates, and works fine. But the scanner motor is clearly going bad. Can I get a new scanner motor? I have rebuilt many laser assemblies for laser printers. It is easy to do if you know a couple if issues to watch for.

Vive Staff
Solution

Re: Parts for base station.

@takoller

 

We do not sell the parts, but if you decided you wanted to do it yourself and felt confident in doing so, I'd recommend picking up another used base station from someone who has a different rotor failure. (So if you had Fault 02, get one that has Fault 03)
We don't recommend this, of course, but it's an option.

That said, we can process an RMA under warranty if you'd like.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F

Re: Parts for base station.

This is a shockingly helpful reply...