02-06-2018 07:46 PM - edited 02-06-2018 10:07 PM
02-06-2018 07:46 PM - edited 02-06-2018 10:07 PM
I’ve been trying to set-up my Vive system since last week with no luck. SteamVR finishes installing and I go through the room set-up successfully, but then my computer crashes when SteamVR starts up. When it crashes, I either get a black screen and it restarts or I get a blue screen with the error “WHEA_UNCORRECTABLE_ERROR”.
At first I thought that my GPU might be incompatable, so I spent $1050 on a GTX 1080ti and I still see the same issue! I tried reinstalling the Vive drivers (along with the NVIDIA drivers) with no luck. I’m using an i7-7820x processor on an ASUS TUF Mark 1 X299 board with 64GB of RAM. This system should be able to run the Vive EASILY.
I read through the forums and found out that people with ASUS motherboards were having a similar issue due to the USB ports. So I went to Best Buy and I spent more money on a PCIe USB3.0 card and I’m still seeing the issue...
I also made sure that my Windows is up to date. I’m running the 64-bit Windows Pro. If someone can help me out, I would be more than grateful.
02-07-2018 12:30 PM
02-07-2018 12:30 PM
Hi @mdinkov,
So, unfortunately this may be a difficult one to troubleshoot since it's a very uncommon error that can be highly specific to a single machine. We'll try out best to lend a hand. You may also want to contact SteamVR support who may be able to lend and hand in parallel.
First off, our team is curious about what will happen if you launch SteamVR with the Vive HMD unplugged. If it launches; what subsequently happens if you plug in the Vive (with SteamVR open).
Does your bluescreen list a crash dump location? If so, that dump file is by far our best lead. If you do have one, you can upload it to a service like pastebin for analysis.
Other ideas:
Technical Specialist - San Francisco, CA; Monday-Friday
02-08-2018 10:06 AM
02-08-2018 10:06 AM
Additional idea: @mdinkov, if you're able to start SteamVR with the HMD unplugged; hop into the settings page and under the "camera" tab try disabling the camera. That can cause issues in some cases.
Technical Specialist - San Francisco, CA; Monday-Friday
02-08-2018 06:17 PM
02-08-2018 06:17 PM
I got it to work by disabling SteamVR Home. I would still like to have a better fix just so I don't start crashing in the middle of games.
I was unable to attach the crash dump to pastebin, but here is some info that might help from it:
******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 124, {0, ffff830083307028, f2000000, 70005} Probably caused by : GenuineIntel Followup: MachineOwner ---------
2: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: ffff830083307028, Address of the WHEA_ERROR_RECORD structure. Arg3: 00000000f2000000, High order 32-bits of the MCi_STATUS value. Arg4: 0000000000070005, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ KEY_VALUES_STRING: 1 TIMELINE_ANALYSIS: 1 DUMP_CLASS: 1 DUMP_QUALIFIER: 400 BUILD_VERSION_STRING: 10.0.16299.192 (WinBuild.160101.0800) SYSTEM_MANUFACTURER: System manufacturer SYSTEM_PRODUCT_NAME: System Product Name SYSTEM_SKU: SKU SYSTEM_VERSION: System Version BIOS_VENDOR: American Megatrends Inc. BIOS_VERSION: 0702 BIOS_DATE: 08/08/2017 BASEBOARD_MANUFACTURER: ASUSTeK COMPUTER INC. BASEBOARD_PRODUCT: TUF X299 MARK 1 BASEBOARD_VERSION: Rev 1.xx DUMP_TYPE: 2 BUGCHECK_P1: 0 BUGCHECK_P2: ffff830083307028 BUGCHECK_P3: f2000000 BUGCHECK_P4: 70005 BUGCHECK_STR: 0x124_GenuineIntel CPU_COUNT: 10 CPU_MHZ: e10 CPU_VENDOR: GenuineIntel CPU_FAMILY: 6 CPU_MODEL: 55 CPU_STEPPING: 4 CPU_MICROCODE: 6,55,4,0 (F,M,S,R) SIG: 2000026'00000000 (cache) 2000026'00000000 (init) BLACKBOXBSD: 1 (!blackboxbsd) BLACKBOXPNP: 1 (!blackboxpnp) CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT PROCESS_NAME: steamtours. CURRENT_IRQL: f ANALYSIS_SESSION_HOST: DESKTOP-KQ3220J ANALYSIS_SESSION_TIME: 02-08-2018 21:00:48.0146 ANALYSIS_VERSION: 10.0.17074.1002 amd64fre STACK_TEXT: ffffe600`c726bde8 fffff801`bf525f1f : 00000000`00000124 00000000`00000000 ffff8300`83307028 00000000`f2000000 : nt!KeBugCheckEx ffffe600`c726bdf0 fffff804`7eaa148a : ffff8300`83307028 ffff8300`7ef814e0 ffff8300`7ef814e0 ffff8300`7ef814e0 : hal!HalBugCheckSystem+0xcf ffffe600`c726be30 fffff801`bee9aab1 : ffff8300`83307028 00000000`00000000 ffff8300`7ef814e0 ffff8300`7ef814e0 : PSHED!PshedBugCheckSystem+0xa ffffe600`c726be60 fffff801`bf526460 : 00000000`00000728 00000000`00000002 00000000`00000000 00000000`00000000 : nt!WheaReportHwError+0x261 ffffe600`c726bec0 fffff801`bf5267c0 : 00000000`00000010 00000000`00000002 ffffe600`c726c068 00000000`00000002 : hal!HalpMcaReportError+0x50 ffffe600`c726c010 fffff801`bf5266ae : ffff8300`7ef82160 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xe0 ffffe600`c726c060 fffff801`bf5268f2 : 00000000`00000010 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xda ffffe600`c726c0a0 fffff801`bf526a80 : ffff8300`7ef82160 ffffe600`c726c2d0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce ffffe600`c726c0d0 fffff801`bed9aa3b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40 ffffe600`c726c100 fffff801`bed9a6bd : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b ffffe600`c726c240 00007ff9`81f315ab : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x47d 00000081`310d7710 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff9`81f315ab THREAD_SHA1_HASH_MOD_FUNC: a23b7d765df95ae34e5a10fad949ea2e4c0373b0 THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 9d4877dc8bbb2df07ac176134a97f279382d2646 THREAD_SHA1_HASH_MOD: 156f1337245e21f523efe2d6f6d05bb3ab59ca82 FOLLOWUP_NAME: MachineOwner MODULE_NAME: GenuineIntel IMAGE_NAME: GenuineIntel DEBUG_FLR_IMAGE_TIMESTAMP: 0 STACK_COMMAND: .thread ; .cxr ; kb FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE PRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel_PROCESSOR_MAE TARGET_TIME: 2018-02-08T00:25:33.000Z OSBUILD: 16299 OSSERVICEPACK: 192 SERVICEPACK_NUMBER: 0 OS_REVISION: 0 SUITE_MASK: 272 PRODUCT_TYPE: 1 OSPLATFORM_TYPE: x64 OSNAME: Windows 10 OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS OS_LOCALE: USER_LCID: 0 OSBUILD_TIMESTAMP: 2018-01-01 06:07:05 BUILDDATESTAMP_STR: 160101.0800 BUILDLAB_STR: WinBuild BUILDOSVER_STR: 10.0.16299.192 ANALYSIS_SESSION_ELAPSED_TIME: 38b ANALYSIS_SOURCE: KM FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_mae FAILURE_ID_HASH: {7c95de0c-286c-8226-45c2-422b4de101d6} Followup: MachineOwner
Answer to Questions:
01-20-2019 12:52 PM
01-20-2019 12:52 PM
I'm having the exact same issue on 2 brand new PC's with the same motherboard. DigitalStorm is the PC manufacturer we ordered from. We went thru neary 16 hours of trouble shooting with them trying to find what was causing the crash, but wound up RMA'ing both machines. They sent 2 NEW brand-new pc's and guess what ... both blue screen opening steamVR.
Has there been any resolution to this? I'm getting desperate over here and DS will not replace them for software problems.
I've tried with both Vive and Vive Pro ... wired and wireless ... HMD on and HMD off. Crash every time.
Please help.