07-19-2017 03:49 PM
Please keep this to our one thread: http://community.viveport.com/t5/Technical-Support/flashing-grey-screen/m-p/9430/highlight/true
If you could also answer jagibson's questions regarding what you're experiencing and post in that thread too, that would be great.
09-21-2017 08:32 PM
So I don't see any Vive Developer or Support staff responding to that discussion. So why did you move everyone to it just to ignore it?
I just started having this exact same issue for the past week. My room is 27 degrees Celcius and the two sensors beside the camera are the ones crapping out. If I put electrical tape over the sensors so they stop receiving signals it works, but why is it doing this in the first place? My house was over 30 degrees all summer and everything worked fine.
Any official help from Vive support?
06-22-2018 08:29 PM - edited 06-22-2018 08:30 PM
I started experiencing the precise issue the original post described. I kind of gave this thing a break for like six months but I wanted to try it out to see how this stuff is progressing however after like a half-hour or so I get these tracking issues. I never had a firmware issue that I'm aware of. I thought it might be a specific base station failing however I tried each base station individually in A mode and did not find a difference between base stations. Only that my HMD was pretty warm and tracking was deteriorating. I will contact official support and look forward to their reply.
07-10-2018 11:48 AM
I have experienced this since getting my vive last summer, if my rooms gets up over 80 degrees my tracking (which is perfect throughout the rest of the year) deteriorates until it's unusuable, as soon as the ambient temp drops to more reasonable levels I can use my vive for as long as I like. my cpu/gpu temprature stays nominal, it probably has something to do with an increase in ambiant IR reflection off hotter objects in my room, considering the climate in my state is trending hotter I'll be investing in some thermal curtains for my window and a portable AC to break during the really hot weeks.
07-10-2018 03:31 PM
@dave pastry, as you noted it's likely related to ambient IR reflections which will be very unique to your environment given the materials the compose the surfaces in your room as well as emission sources. I wanted to comment on this post specifically to give you a heads up that we've seen that ACs can cause amperage drops or spikes in the power supplied to the basestations depending on how your house is wired up. If you do add an AC and experience tracking issues when the AC kicks on or off, look to that as the first source of interference.
Technical Specialist - San Francisco, CA; Monday-Friday
07-10-2018 05:35 PM
thanks for the response, it's really nice to get a quick and knowledgable reply from an official source.
I've chased this problem a LOT, both with htc support and on my own. I'm talking; driver reinstalled, firmware updates, os reinstalls, various PCIE usb cards, covering anything remotely reflective, new link box, new 3 in 1 cable, approxemetly 200 different lighthouse positions, and I **bleep** you not: I even eventually rigged a sort of black box theater with giant floor to ceiling curtains inside my bedroom.
all attempting to solve the exact symptoms described in this an other threads of slowly degrading tracking until the vive I unusable.
in my particular case I have developed a theory that a very small room, coupled with too much (not necessarily reflective) stuff on my walls (my aesthetic tends toward aggresively busily decorated) was mainly to cause. and I think I'm going to be able to add excessive heat to that theory.
so for other people experiencing this try: bigger rooms, emptier rooms, and colder rooms.
all things considered its been totally worth all this problem solving, it's an amazing product.