One base station seems to have a sync problem

Morph12345
Visitor

One base station seems to have a sync problem

Hi,

Since today, one of my base station seems to have a problem.

 

When I turn off the steam VR, the first station goes to sleep in a few seconds but the second one starts to blink (white color) and eventually goes to sleep after a long time. There is no problem to start both stations (even if one is longer than the other)

 

When I want to check in Parameters, I can see that (Energy management for the base station) : https://goopics.net/i/P8mv4

There is no additional informations. If I want to "Identify the base station", it doesn't work (nothing happens) with this one.

 

No firmware update available, no problem while playing, steam VR detect both stations ...

 

Tha warranty ends in one month, do you think I should try to contact HTC ? Do you have any other idea ?

 

Thanks a lot.

Vive Staff

Re: One base station seems to have a sync problem

@Morph12345

 

If you only have one month left on your warranty, I would highly recommend you contact our Live Chat support www.vive.com/eu/support/contactus 

Use the Live Chat for fastest response and explain the situation.

Thank you!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F