11-26-2018 12:52 AM - edited 11-26-2018 12:56 AM
I have had my HTC VIVE for around 2 months now. I have racked up around 20 hours playing with it.
Yesterday when I connected everything up again (It is connected to a Alienware 15 R4 laptop so I put everything away every time), one of the controllers just wont track.
Basically, everything shows as connected, but one controller shows as connected but not tracking.
If I force the controller to connect, re-pair or even identify itself, it tracks for around 10 seconds and then dies again.
I have tried the following:
I am now out of ideas and cannot find much online that offers anything further than the above.
Does anyone else recommend anything or is it time to open a ticket with HTC?
Thanks in advance, I appreciate any help with this!
11-26-2018 03:15 PM - edited 11-26-2018 03:15 PM
with SteamVR closed, open explorer to ...STEAM\steamapps\common\SteamVR\tools\lighthouse\bin\win32On a default install, this location is: C:\Program Files (x86)\Steam\steamapps\common\SteamVR\tools\lighthouse\bin\win32
Run lighthouse_console.exe as an administrator
It will spam a console, type unpairall then hit enter. The command should execute sucessfully and you can close the console
All controllers will now be unpaired, try to repair the controllers via the standard pairing procedure.
Technical Specialist - San Francisco, CA; Monday-Friday
11-27-2018 01:24 AM
Thank you for your reply.
Now you mention it, I am not certain it is always the same controller. However I will check this out.
In regards to base station, No, it happens regardless to which way it is facing or even if directly in the middle.
I have tried a different USB port too, There are only 2 on the Alienware laptop and I have tried them both (This was working fine previously however). The camera is also disabled.
I will certainly try the unpairing method tonight when home from work however I have completely uninstalled Steam and also tried repairing directly by pressing the two buttons without it making a difference. But I will give this ago.
11-27-2018 12:11 PM
I have tried some more tests on this so please see my updates below.
Any more advice would be great please. Thanks
11-27-2018 12:35 PM
I have made some more observations.
Usually, the controller shows as tracking before I go into a game.
Once I go into a game, it then stops tracking and continues to not track even if I exit the game.
Second, I played around with my sensors. I unpowered one of them and set the other one to mode A facing me. I then went through the room scale wizard again and launched beat saber. same issue. I then tried the other lighthouse and opened beatsaber.. This time IT WORKED! Which is really weird.
I then closed beat saber and opened Serious SAM 3 VR BFE, the issue occured again and it lost tracking (This time showing as contoller two and not the first one).
I quit Serious SAM and open BeatSaber again but the issue remains.
I am now unable to get it working again.
I am giving up for tonight, hopefully you would be able to offer some more advice for me to try tomorrow.
2 weeks ago - last edited 2 weeks ago
We have exactly the same issue here, brand new Alienware 17 R5, brand new VIVE, and we have several of each, none of them work, one controller (not the same hand every time) will always lose tracking at some point, either a few seconds up to a minute or so, click "identify controller" will cause it to vibrate and temporarily bring it back but loses tracking soon after. What is going on???