11-26-2018 12:52 AM - edited 11-26-2018 12:56 AM
I have had my HTC VIVE for around 2 months now. I have racked up around 20 hours playing with it.
Yesterday when I connected everything up again (It is connected to a Alienware 15 R4 laptop so I put everything away every time), one of the controllers just wont track.
Basically, everything shows as connected, but one controller shows as connected but not tracking.
If I force the controller to connect, re-pair or even identify itself, it tracks for around 10 seconds and then dies again.
I have tried the following:
I am now out of ideas and cannot find much online that offers anything further than the above.
Does anyone else recommend anything or is it time to open a ticket with HTC?
Thanks in advance, I appreciate any help with this!
11-26-2018 03:15 PM - edited 11-26-2018 03:15 PM
with SteamVR closed, open explorer to ...STEAM\steamapps\common\SteamVR\tools\lighthouse\bin\win32On a default install, this location is: C:\Program Files (x86)\Steam\steamapps\common\SteamVR\tools\lighthouse\bin\win32
Run lighthouse_console.exe as an administrator
It will spam a console, type unpairall then hit enter. The command should execute sucessfully and you can close the console
All controllers will now be unpaired, try to repair the controllers via the standard pairing procedure.
Technical Specialist - San Francisco, CA; Monday-Friday
11-27-2018 01:24 AM
Thank you for your reply.
Now you mention it, I am not certain it is always the same controller. However I will check this out.
In regards to base station, No, it happens regardless to which way it is facing or even if directly in the middle.
I have tried a different USB port too, There are only 2 on the Alienware laptop and I have tried them both (This was working fine previously however). The camera is also disabled.
I will certainly try the unpairing method tonight when home from work however I have completely uninstalled Steam and also tried repairing directly by pressing the two buttons without it making a difference. But I will give this ago.
11-27-2018 12:11 PM
I have tried some more tests on this so please see my updates below.
Any more advice would be great please. Thanks
11-27-2018 12:35 PM
I have made some more observations.
Usually, the controller shows as tracking before I go into a game.
Once I go into a game, it then stops tracking and continues to not track even if I exit the game.
Second, I played around with my sensors. I unpowered one of them and set the other one to mode A facing me. I then went through the room scale wizard again and launched beat saber. same issue. I then tried the other lighthouse and opened beatsaber.. This time IT WORKED! Which is really weird.
I then closed beat saber and opened Serious SAM 3 VR BFE, the issue occured again and it lost tracking (This time showing as contoller two and not the first one).
I quit Serious SAM and open BeatSaber again but the issue remains.
I am now unable to get it working again.
I am giving up for tonight, hopefully you would be able to offer some more advice for me to try tomorrow.
02-06-2019 10:17 AM - edited 02-06-2019 10:29 AM
We have exactly the same issue here, brand new Alienware 17 R5, brand new VIVE, and we have several of each, none of them work, one controller (not the same hand every time) will always lose tracking at some point, either a few seconds up to a minute or so, click "identify controller" will cause it to vibrate and temporarily bring it back but loses tracking soon after. What is going on???
2 weeks ago
I also have same problem.
Brand new Acer Aspire 7 i7-8750H with GTX1060, Windows 10
Brand new Vive
One controller keeps losing tracking. Sometimes it will run fine for 15 minutes or more but other times only a few seconds. Sometimes doing “identify controller” is enough to get it back. Other times it needs to be powered off and re-paired. Then it usually loses tracking repeatedly.
What I have confirmed is that it is always the SECOND controller to be paired that loses tracking. I have repeated this test multiple times swapping the order of pairing and every time the first controller to be paired continues to work fine but the one that is paired second is the one that drops out. So it is not a fault with a particular controller.
The headset is tracking perfectly
I have tried the following based on what I could find on forums:
Updated all drivers I can find
Updated graphics card drivers
Updated firmware in Lighthouses and controllers
Turned off USB power management
Turned off Headset camera
Tried using USB2 and USB3 sockets
Set audio to HTC Vive
Unpaired using lighthouse_console.exe
Covered all reflective things in room
Set up in a different room
Restarted computer and Steam multiple times
Next mission is is to try my whole system on a friends machine. And then maybe try their hardware on my machine.
Any suggestions muchly appreciated.