No update on repair process....


No update on repair process....

Sent my controller in for repair on 1/23/18, UPS says it arrived at 1/26/18, so i know that it has arrived, but the website that i got to track the repair process , it doenst even say that they have received it, and since i havent gotten ANY update about whats going on, (and after reading so many horror stories of the repair process of htc ) getting very worried, all im looking for is an update or confirmation of just something! I dont want it taking any longer then i was told (2-3 weeks) to be repaired. Yes it has only been 2 weeks tomorrow, but i havent heard anything about it and im worried. So if i can get some help that would be appreciated.

Vive Staff

Re: No update on repair process....



PM me the RMA number. I will add though, that currently, our tracking system isn't working so that will never update with any information, regardless of where the repair is in process.

I can take a look and make sure everything looks okay (Though I'm sure it is)

Thank you!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on and set up an RMA. There is no user fix for this issue.

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