09-14-2017 09:21 PM
I sent my Vive in for repair, and on 9/12/17 at 11 am UPS told me they recieved it. It's two days later, and I have still recieved no confimation at all from the repair center in Houston. In addition it has not show up on the HTC Repair tracking as delivered it is still in the initiated phase on the site which is ridiculous. It still has no tracking number based on the website and the ticket was opened on 9/7/17! This gives them only 7 more days before the ticket is closed, and that is not right. I need whoever it is who works there to freaking update it so that the ticket is not closed. I packaged the thing like the $800 piece of equipment that it is along with the proper documentation both inside and outside it, and I will NOT go down without a fight if they close that ticket, and I will file in small claims if it is kept by them as "abandoned" as described in the HTC Repair Service Terms & Conditions in part 7 due to their slowness. Hurricane or no, it doesn't take two days to send a confirmation email and update a repair status.
Solved! Go to Solution.
09-15-2017 09:25 AM
Hey, can you PM me your tracking number, repair ticket and name? I'll look into this for you.
09-15-2017 11:52 AM - edited 09-15-2017 01:06 PM
Click on your avatar in the top right corner of any forum page; it will bring up a small dashboard. Click on the envelope icon which will direct you to your inbox. On the lefthand side, you'll see a blue button labeled "new message" under the private message header. Click that and tag synthesis by putting an "@" before his name. When you receive a reply you can view it by accessing the inbox.
Technical Specialist - San Francisco, CA; Monday-Friday
09-17-2017 10:45 AM - last edited on 09-18-2017 10:58 AM by Synthesis
Hello I am in the same situation. The work number is [personal information redacted]
And tracking [personal information redacted]
I have yet seen any updates to the status.
09-18-2017 10:59 AM
Sorry, I had to edit your post to keep that information private. Can you send that info to me in a PM instead?
09-20-2017 10:31 AM
Please send me your name and RMA number in a PM.
09-20-2017 11:44 AM
09-20-2017 12:26 PM
To clarify: The only thing that isn't working right now is the repair tracking system. It's not fully integrated into our new center yet. Your packages are being received, scanned in and processed as normal. As mentioned before, there has been some delays on repairs, but they are being processed as quickly as the center can handle them.
09-27-2017 03:48 PM
09-27-2017 04:00 PM
I'll go back through my messages and pull your info to check on your status again.
Update to follow.