Issues with repair

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Mesos2134
Visitor

Issues with repair

My vive pro one day suddenly lost its audio on the left side one day and I was unable to fix it so I sent it in for repair. It has been more than a month since I shipped, the status on the repair tracking still only says "received". This is frankly rediculous. The headset is a business asset and a crucial part of our daily operations, which have been obfusicaed by the long repair time with no end in sight.

Vive Staff

Re: Issues with repair

@Mesos2134 

I sent you a PM.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

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