03-25-2017 07:20 PM
03-26-2017 08:35 PM
03-26-2017 08:51 PM
03-27-2017 09:42 AM
@CoreyspragueDid you try the workaround @CoryCheng suggested? I would also recommend using the 'Report A Problem' link in the Viveport app to send us logs so we can investigate further. It's not an issue I've encountered yet, but I'm investigating to see what might be the cause.
There's a chance it could be a minor network issue that will resolve itself, but there could also be something else going on. Have you already tried ensuring your firewall or anti-virus software isn't blocking the network traffic for Viveport? Have you tried purchasing or downloading any other titles (a free title would work) to see if you can download via Viveport without issues?
04-02-2017 05:01 PM
04-03-2017 10:31 AM
Thank you for letting us know! We're glad you were able to get it working. If you have any other questions, feel free to ask on here.
08-27-2017 01:54 PM
I entered my code at vive.com/code then it told me i needed to download the softawre so I left the tab with all the codes to get the software... once installed I have no option to look at my codes to redeem them. Can anyone help?
08-27-2017 07:43 PM
Hello, I just bought a Vive, it has been so far a great experience, but It came with a code for
"content bundle" and when I try to redeem it, i get the message that it is not a good code. If needed I have proof of purchase. I will greatly appreciate the help. Thanks!
08-28-2017 01:15 PM
Hello there - a few different issues here, I'll try to address each as best I can...
For all of you, please make sure you check this FAQ on how/where to redeem codes, which might help. For individual issues (as there's more than one)
@Sixteenbitpanda / @Sickbubblegum18 - Upon redeeming your code, you should have received an email with the codes contained within. This would go to the email address you registered. Can you check and see if that email is there? (Obviously, check your Spam folders.)
@Antufatiko - which of these issues are you having?
Please let me know if you have any other questions and/or you get your codes redeemed.
08-28-2017 04:00 PM
Hi there @Sixteenbitpanda, I'm afraid I can't re-send that email - it's automated - but I just sent you a PM (through the forums here) to resolve this. Check it and let me know if you have issues.