12-06-2018 10:31 AM
12-06-2018 11:23 AM
Hi there. If you PM me your ticket number, I'll take a look and see what's going on. Liquid damage is not covered under warranty as stated in the warranty agreement. The repair center will test for liquid damage and make their assessment on warranty coverage as standard.
12-26-2018 01:06 PM
12-26-2018 08:03 PM
Hi, the answer was directed to you.
As stated, if there is liquid damage, the repair center will ask you to pay the repair costs as liquid damage is not covered under the warranty agreement.
They will return it unrepaired if you want. That's why I asked for the ticket number so I could investigate the situation a little further and provide a more complete picture.