How to change subscription selections?

tonnic
Visitor

How to change subscription selections?

I don't see a manage subscriptions button.   How do I change the games that are in my subscriptions?

Rockjaw
Architect

Re: How to change subscription selections?

Hi @tonnic, when you're logged in, either on Viveport.com or the desktop app, you should click the Subscriptions tab. More details from our FAQ:

 

How do I update my monthly subscription selections?

 

As a subscriber, you get to play 5 titles per subscription period. Pick any 5 titles from the subscriptions catalog and confirm your selections. You do not need to pick all your titles at once. As long as you have available slots, you can continue adding new titles anytime during your subscription cycle. Once a title is confirmed, you cannot change your selection until your next subscription cycle.

 

To manage your subscription titles:

 

  1. Sign in to your HTC account:
    • Web browser: Sign in to your HTC account on Viveport.comClick ‘Subscription’ to see your title selections.
    • Mobile: Sign in to your HTC account on Viveport.com. Select the 'Store' menu, then select ‘Subscription’ to see details.
    • Desktop client: Launch the Vive Desktop client on your PC and sign in to your HTC Account, if required. Click ‘Subscription’ to see your title selections.
  2. Select the titles you want from the Subscription Catalog.
  3. Click "Confirm selections".

If you still have problems, reach out and let us know so we can investigate further.

Jeremy_Lane
Visitor

Re: How to change subscription selections?

Hi

I am the same. I had someone choose some free subscriptions without my knowledge. Can I change these or are you stuck with the five they choose? Can you add and delete as you wish?

Vive Staff

Re: How to change subscription selections?

@Jeremy_Lane,

I've started a support ticket with the email address associated with your account. Typically you get 5 slots per month and only get the ability to change the selections once per month. The account specialist I added to the thread will be able to look into your request. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

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