Headset loses tracking (HMD) - Symptoms and Solutions

Vive Staff

Re: Headset loses tracking (HMD) - Symptoms and Solutions

@robert1, Aside? Asus? 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

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robert1
Contributor

Re: Headset loses tracking (HMD) - Symptoms and Solutions

Asus, my bad
Vive Staff

Re: Headset loses tracking (HMD) - Symptoms and Solutions

@robert1,

Asus motherboards are a brand that we've consistently seen USB-chipset issues with, particularly the Z170 . Valve has recommended that users facing these types of motherboard chipset issues to use a Inateck PCI-e USB card to solve these types of issues, however, there may be other underlying issues at play and thus it isn't a solution to everyone's problem. One thing to look at is the companion software that comes with your motherboard that is intended to allow you to optimize and control the features of the moterhboard. Although this is less common with Asus' software suite, these can often have hidden settings which affect USB performance and connectivity. If you google your motherboard model along with the search term "Vive" you will likely come across threads with similar issues which may be the fastest way to self-diagnose the issue if it's specific to your chipset. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

daviddayag
Visitor

Re: Headset loses tracking (HMD) - Symptoms and Solutions

VIVE Pro

My headset looses tracking after 1 minute of playing certain games.

For example LightSaber works fine and I can play for hours.

Pavlov VR looses tracking after 1 minute and I need to restart steam vr to make it track again.

 

* note that everything used to work great, I would play pavlov for hours too. something changed in the lsat two weeks, maybe driver update...

 

Highlighted
alubaking
Pioneer

Re: Headset loses tracking (HMD) - Symptoms and Solutions

What I can find in Steam is Valve had an update on Beta 1530574971 to enhance the tracking. But this update was for base station 2.0 tho. 

 

https://steamcommunity.com/games/250820/announcements/detail/1690421919024852340