Headset gray screen/complete loss of tracking

SweatyPancake
Contributor

Headset gray screen/complete loss of tracking

So I’ve had my vive for less than a year and all of a sudden a few days ago, on Sunday, May 6th, 2018 it started acting up. I kept getting gray screens while playing. At first, it was flashing every so often; then it started to stay gray for quite a while. At first, I only wondered what the issue, but not I’m genuinely worried if my headset is completely broken. Yesterday Monday, May 7, 2018, I tried for several hours to do something about this problem, and nothing worked. It was even worse for some reason, the headset never even started tracking the whole time it just said: “connected but not tracking.” I would like to know if this problem has a clear solution, and I would also like to know if my warranty covers something like this, it’s been less than a year since purchase date so it should. Thank you in advance I’ll look forward to seeing if there are any solutions (that I have not tried yet).
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Vive Staff

Re: Headset gray screen/complete loss of tracking

@SweatyPancake

 

Hi, I just sent you a PM with further instructions.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

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