Haptic feedback or turn on sound not working in other controller
My other controller does not have rumble or haptic feedback anymore. The product is still on warranty period, but what is the wait time for repair/replacement device? I have also heard about the arbitary charges, and are not keen on sending the device for repairs. For the same price I could get a new controller.
The controller still works, but it hampers the experience quite a bit in some games.
The controllers have barely 20h of usage on them, and have rubber protectors. I have not been hammering a nail to a board with them either.
There are no "arbitrary charges" however. If the device has been damaged in such a way that renders it out of warranty, you will be quoted a charge for the repairs. You can see the details of this in the warranty agreement.
Likely, a cable came loose which should be an easy fix for our service center.
"Welcome to the desert of the real."
If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.