Haptic feedback or turn on sound not working in other controller

Lostedge
Settler

Haptic feedback or turn on sound not working in other controller

My other controller does not have rumble or haptic feedback anymore. The product is still on warranty period, but what is the wait time for repair/replacement device? I have also heard about the arbitary charges, and are not keen on sending the device for repairs. For the same price I could get a new controller.

 

The controller still works, but it hampers the experience quite a bit in some games. 

 

The controllers have barely 20h of usage on them, and have rubber protectors. I have not been hammering a nail to a board with them either. 

Vive Staff

Re: Haptic feedback or turn on sound not working in other controller

@Lostedge 

7-10 business days for repair is typical.

There are no "arbitrary charges" however. If the device has been damaged in such a way that renders it out of warranty, you will be quoted a charge for the repairs. You can see the details of this in the warranty agreement.

Likely, a cable came loose which should be an easy fix for our service center.

Thank you,

-John C

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