HTC Vive out of warranty due to sweat damage

Inu
Visitor

HTC Vive out of warranty due to sweat damage

I recently sent my Vive HMD for repair due to possible sweat damage to the HMD from normal use. However today I've been quoted 330 EUR for repair! I've only used the system for less than 48 hours in total and a single month into both the store and HTC warranty. More so I can get the HMD to give back to the shop unless it pay 45 EUR. This is unacceptable concidering the amount I have paid and the trust I put into HTC to repair something that can be cause by normal use of this device. If someone could contact over this situation to give me a better warranty service over normal use and the sweat damage that has be caused by normal use I would be thankful and would reinstate my trust in HTC.
Vive Staff

Re: HTC Vive out of warranty due to sweat damage

@Inu

 

Hi there. As per our warranty terms and conditions, liquid damage is not covered by HTC's warranty for Vive. You can read more about it on our website: https://www.vive.com/eu/warranty/ or if you have the original warranty document included in the package, you can refer to that.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Blazen
Pioneer

Re: HTC Vive out of warranty due to sweat damage

I recommend you check out my post here: https://community.viveport.com/t5/Technical-Support/My-Experience-with-HTC-Customer-Support/m-p/2241... , as well as watch this video: https://www.youtube.com/watch?v=LzfY5KFi-o8

Whatever you do, absolutely do not pay them a dime. Your HTC Vive is under warranty and was used under "Normal Use Conditions," as the warranty states. The vive warranty once did cover sweat damage, but they removed that to save a couple bucks and screw their customers over. Do not accept no as an answer from them, this kind of support is not okay.

HTC Customer Service is a desaster. They will try everything to make you pay for repairs and would even take your Vive hostage and only send it back to you after you pay a ransom. I went to a consumer protection lawyer and asked for help to find out what kind of legal action could be taken against
Highlighted
Myodyne
Visitor

Re: HTC Vive out of warranty due to sweat damage

However,

it was written in the warranty terms and conditions "liquid damage other than sweat is not covered by HTC's warranty for Vive"

 

That was before you sneaky people edited that out, because apparently everybody is wearing their headset in the swimming pool while playing THEBLU for the best immersion possible, ( haha you like wordplays so i though you would like that one ).

 

Moving on, concidering at least one customer is using the headset the intended way without accidently taking a shower wearing it, what do you recommend to that person to prevent his "human liquid" to destroy his headset ( as well as the reputation of HTC Vive's customer service ) ?

Blazen
Pioneer

Re: HTC Vive out of warranty due to sweat damage

The reputation of HTC's Customer Service is beyond rectifiable. I've read way too many horror stories about them from the last 2 years but to make it worse, these common problems still persist to this very day. Even I had to get my story out there before something would be done for me support-wise. I plan on following up with some details regarding my own story with customer support in the near future..

Lestaticon
Pioneer

Re: HTC Vive out of warranty due to sweat damage

I recommend wearing a sweat band like this one. http://a.co/d/9UQxT6x

I try to remember to put it on, especially if I'm going to play Beatsaber or something else active like that. 

 

And if you are a particularily heavy sweater, or just in general, remember to not let the headset hang down (pointing downward) in between sessions or even temporarily as that would allow any moisture collected to enter the internals more easily. Tilt it where the lenses are facing down or angled downward instead.