03-06-2019 11:47 AM
It has been just over a month since the headset was sent in for repairs. According to tech support and the RMA team, the device was repaired about two weeks ago. The status in the HTC Repair Tracking page was updated to "Device Packing" around a week and a half ago.
I have been in contact numerous times with tech support and note that they have not once provided what was actually wrong with the headset, but I've decided to let it slide for now. Since the device has been in the "Device Packing" status I've been in contact with them from two to three times a week and they always provide the same information from the RMA team "They will investigate the case internally and we will do our best to provide that information in the next couple of days via email.". Not once have they contacted me via email and from the looks of all the other posts in this forum, this is how HTC handles repairs, by leaving customers without a device for very long periods of time. This is unacceptable from a company that priced this device at $800 when it came out.
03-06-2019 11:54 AM
I sent you a PM with further instructions.
03-06-2019 12:07 PM
Thank you for the information provided, but I have already contacted them through email and live chat, it has got me nowhere with the status of the device.
03-06-2019 12:51 PM
Did you contact that email specifically? That's an escalation team, not the front line team.
a week ago
Care to share that E-Mail with the rest of us that are stuck at "Status:Device Packing"??
My sensor failed less then a week after purchase. 6 days of light use after $600