HTC Vive Focus and Store... unable to download anything.

mik3879
Settler

Re: HTC Vive Focus and Store... unable to download anything.

Cory.C

Thanks for responding. There was an issue with selecting subscription content. My subscrubscription did not appear on my account for a long time. I assumed it had not worked.

I would be greatful for a cancelation and refund.

Regards

Mick

Vive Staff

Re: HTC Vive Focus and Store... unable to download anything.

@CoryCheng @mik3879

 

Was Cory able to help you with this, Mick?

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
mik3879
Settler

Re: HTC Vive Focus and Store... unable to download anything.

@CoryCheng 

Thanks for responding, not sure if you saw my reply.

There was an issue with selecting subscription content. My subscrubscription did not appear on my account for a long time. I assumed it had not worked.

I would be greatful for a cancelation and refund.

Regards

Mick

mik3879
Settler

Re: HTC Vive Focus and Store... unable to download anything.

Thanks for responding. There was an issue with selecting subscription content. My subscrubscription did not appear on my account for a long time. I assumed it had not worked.

I would be greatful for a cancelation and refund.

Regards

Mick
Vive Staff

Re: HTC Vive Focus and Store... unable to download anything.

Hi @mik3879,

 

I've refunded the order and cancelled the service for you, please see PM for more info.  

 

Thank you

 

Cory.C

sev7en
Explorer

Re: HTC Vive Focus and Store... unable to download anything.

Good morning,

and what's about my issue? I am still unable to use the Focus...

Vive Staff

Re: HTC Vive Focus and Store... unable to download anything.

Hi @sev7en,

 

PM with instructions sent.  

 

Cory.C

mik3879
Settler

Re: HTC Vive Focus and Store... unable to download anything.

Yes thanks John. I have just seen a refund was completed to my pay-pal account.
mik3879
Settler

Re: HTC Vive Focus and Store... unable to download anything.

Cory
Thank you and I appreciate that Viveport employ a fair play approach to issues like I experienced. I will make future purchases from Viveport with restored/reinforced confidence.
Regards
Mick
sev7en
Explorer

Re: HTC Vive Focus and Store... unable to download anything.

Good evening,
I created a CN account as required. I can download upgrade of the firmware, I can browse the content of the store but... anytime I click "Download", I get the same message:"Please check your network connection".

What's that?