HTC Base Station Blinking Red Error 10010 (fault 03) (or 10003?)

NamelessRen
Visitor

HTC Base Station Blinking Red Error 10010 (fault 03) (or 10003?)

not even a month with my HTC vive and one of my base station started Blinking Red, but when both stations are connected, i get error 10003, Any solutions?

Community

Re: HTC Base Station Blinking Red Error 10010 (fault 03) (or 10003?)

Hi @NamelessRen

 

For Fault 03, you'll need to set up an RMA as there isn't a user side fix for this. I'll be sending you a PM shortly. Keep an eye out. 

-SuperNikoPower
Community Manager
Available Monday - Friday
oItinoIo
Visitor

Re: HTC Base Station Blinking Red Error 10010 (fault 03) (or 10003?)

Currently my base stations will not sync up with one another.  Both station are updated. One of them seems normal with a green light. The second one has a blinking read light. The error code is 10003. I have not found anything that is able to fix my problem and was hoping someone knew what I should do.

DeannLenahan
Visitor

Re: HTC Base Station Blinking Red Error 10010 (fault 03) (or 10003?)

i'm having this same issue. What is RMA?

 

Vive Staff

Re: HTC Base Station Blinking Red Error 10010 (fault 03) (or 10003?)

@DeannLenahan,

 

RMA = Return Merchandise Authorization. It's the agreement which authorizes you to send in equipment back to us or one of our authorized service providers. 

 

You'd want to collect the serial number off of the back of the affected unit and go to www.vive.com/support -> "contact us" -> "contact us". This will connect you with a live agent from your region who can set up an RMA if required. Base stations typically need to be serviced at a repair center as they have pretty specialized mechancis. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM