Gray screen after new update ?

Scene888
Contributor

Gray screen after new update ?

So I start up vr home from steam. There is an error and then when I put it on I get the room to show up for a little while before screen starts flickering gray and then stays gray. Yesterday I just updated my equipment to a new firmware and it just started happening. I’m gonna run some more tests today. What I tried already is to revert older firmware to the base stations. Replugging my cables. Updating usb drivers. I had my Vive for over a month now working perfectly before it all broke.
Vive Staff

Re: Gray screen after new update ?

@Scene888, please see the following thread about issues encountered with the latest SteamVR release:

 

 https://community.viveport.com/t5/Technical-Support/SteamVR-Temporary-Rollback-July-28th-2018/m-p/21... ab

To reach Viveport's customer service team, email customerservice@viveport.com

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David R

Technical Specialist - San Francisco, CA; Monday-Friday

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Scene888
Contributor

Re: Gray screen after new update ?

I found out what the problem was. I needed to tape on of the sensors on the headset and it started working again . But why is that ? I had the Vive for a little over a month and it start to brake already? It is not acceptable for such amount of money!