Go to the Vive software on your computer and set a default location

SOLVED
hypecycle
Settler

Go to the Vive software on your computer and set a default location

When i go to Viveport within VR Vivehome i get this error-message you can see on the screenshot.

 

"Go to the Vive software on your computer and set a default location"

 

I reinstalled all Vive-software but that didn't fix the problem.

 

9ea004b0c41a9501ea1eefa7d47fe34b.png

 

 

Trooper
Pioneer

Re: Go to the Vive software on your computer and set a default location

On the desktop app the first time you click on the Viveport tab at the top it should ask for a location then. Just set it (if you can) and then restart the app. Hope this helps.

hypecycle
Settler

Re: Go to the Vive software on your computer and set a default location

I have done that, but in a web-browser.

That didn't help unfortunately.

I get the same error message within Viveport in VR.

 

Please help.

Rockjaw
Architect

Re: Go to the Vive software on your computer and set a default location

Sorry for slow response, @hypecycle - I'm looking into / escalating this. Will keep you posted.

emjey
Visitor

Re: Go to the Vive software on your computer and set a default location

Hi, you may try this steps.
On your Vive Port app click on Account Settings > Under account look for Payment Info > Set up Viveport PIN. Once you set it the Vive will update and you will see the Vive Port app.
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Rockjaw
Architect

Re: Go to the Vive software on your computer and set a default location


@hypecycle wrote:

When i go to Viveport within VR Vivehome i get this error-message you can see on the screenshot.

 

"Go to the Vive software on your computer and set a default location"

 

I reinstalled all Vive-software but that didn't fix the problem.

 

9ea004b0c41a9501ea1eefa7d47fe34b.png

 

 


Hi again @hypecycle, so I spent some time investigating this yesterday. We're still not 100% sure what is causing this issue but we're closer. If you could answer some questions for me it'll help narrow things down.

 

Screen Shot 2016-10-13 at 10.58.01 AM.pngHTC Account setup screen, for reference.

First, possibly the most important thing: when and how did you register your HTC account? There are a few possible ways:

 

- When you registered to post here on the forums, using an email address (a 'standard' HTC account - see right for that form)

 

- Using Facebook, Google or Steam to provide your basic credentials, then creating an account (seen in the screen here under the 'or' divider)

 

- Using a phone number, possibly when you bought an HTC phone in the past (via the 'sign up with phone number' link)

 

If you can remember how you initially created the account, that will actually help us narrow things down as we troubleshoot.

 

During our testing yesterday we saw that regardless of how you create an account, when you first visit Viveport.com or run the Viveport Desktop App, you should be prompted to set your location. When that doesn't happen (for whatever reason) you get the error message that you're seeing.

 

Next step troubleshooting wise is going to sound basic and obvious, but do it for me anyway! The desktop app is basically a container for the web site, and as such uses cookies, etc to track your login. So, go into all of the browsers you've used to access Viveport, this site or indeed HTC.com or Vive.com, and make sure you have signed out of all HTC services. Then clear your browser's cache completely, including cookies.

 

After all that, relaunch the Vive Desktop App, or alternatively visit Viveport.com. You should be prompted to enter your location on a screen like this:

 

Screen Shot 2016-10-13 at 11.31.00 AM.png

 

 

If you don't see that, then please let me know which browser you're using, what OS, etc - that will again help us narrow things down.

 

Finally, an obvious potential solution is to create a whole new account. If you haven't purchased anything via Viveport yet, that might be a way to go.

 

By the way, the 'create a PIN' solution that @emjey suggests above may work, but we're not officially recommending that right now. We'd prefer to figure this out the easy way, rather than pushing you to a workaround. That said, if nothing else above works, we might need to resort to that. :)

 

Please keep me updated - thanks!

hypecycle
Settler

Re: Go to the Vive software on your computer and set a default location

Hi Stephen,

 

sorry for the long delay as i have been sick.

I will reply very soon.

Thanks for your help!

Rockjaw
Architect

Re: Go to the Vive software on your computer and set a default location

Good to hear - not that you were sick, @hypecycle, but we'd still appreciate the details. :)

hypecycle
Settler

Re: Go to the Vive software on your computer and set a default location


Screen Shot 2016-10-13 at 10.58.01 AM.pngHTC Account setup screen, for reference.

Hi Stpehen,

 

thank for your efforts!

To your questions:

 

 - When you registered to post here on the forums, using an email address (a 'standard' HTC account - see right for that form)

 

Thats the way i did it.

 

During our testing yesterday we saw that regardless of how you create an account, when you first visit Viveport.com or run the Viveport Desktop App, you should be prompted to set your location. When that doesn't happen (for whatever reason) you get the error message that you're seeing.

 

I was prompted and i chose my location (Germany).

 

I will now try ro disconnect all my accounts and delte alle the cookies.

You will hear from me soon...

 

 

 

Rockjaw
Architect

Re: Go to the Vive software on your computer and set a default location

Thanks @hypecycle. Let me know if it helps!

j-ray
Contributor

Re: Go to the Vive software on your computer and set a default location

Im having same issue. just tried setting a pin, so Ill try viveport now. dont remember ever seeing set default location screen. I have uninstalled several times and I'm using chrome for a browser.

 

j-ray
Contributor
Solution

Re: Go to the Vive software on your computer and set a default location

ok setting pin fixed this issue for me.... on to the next one...lol